Administrative Assistant -Social Services

Highfields Inc • Jackson, MI

17h • Onsite

About The Position

The Administrative Assistant provides support for Community Services programs including interacting with customers and purchasers, maintaining records, processing referrals, formulating and initiating billings. This position is located out of our Highfields Jackson Office.

Requirements

• Minimum high school diploma.
• Minimum of three years related experience.
• Shall be a person of good character who possesses the health, emotional stability, maturity and strength to carry out assigned duties.
• Excellent communication, conversation, and listening skills.
• Knowledge of and experience in Microsoft software.
• Experience working with billings, and/or numbers.
• Proficient in editing, writing, grammar, and punctuation.
• Ability to show sensitivity to the service populations' cultural and socioeconomic characteristics.

Nice To Haves

• Associate degree in business management, organization, administration, or related fields or within 6 months of completion of such degree preferred.

Responsibilities

• Maintain records consistently on all referred clients in a manner that complete and in compliance with contractual and accreditation standards.
• Adhere to established time lines for report completion, including documenting date sensitive information.
• Share time lines with workers and their supervisor.
• Process referrals for all clients requesting services.
• Maintain files in a complete manner that meets or exceeds contractual and accreditation standards.
• Complete billings to their prescribed formats in a time efficient manner.
• Manage and maintain logs of services assuring they are collated and computed.
• Handle phone inquiries, questions about referrals, and direct interaction with customers in an enthusiastic and thorough manner.
• Answer questions, transfer messages, and connects customers with the appropriate Highfields agent to initiate services.
• Interact as a full member of the community services team offering ideas to improve systems used, and to enhance team functioning overall.
• Work on multiple projects at one time.
• Work independently and with little supervision.

Benefits

• 4 weeks paid time off (accrual starts on first day)
• 11 paid holidays in addition to a paid birthday and paid floating holiday
• Paid mileage
• Paid training opportunities
• Medical, Dental, Vision, and Life Insurance (after 30 days)
• Short-term disability
• 401(k)
• Student Loan Forgiveness qualifying employer
• Work-Life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees