Administrative Assistant - Paragon Infusion Centers

Elevance Health • Montgomery, AL

1d • Onsite

About The Position

Administrative Assistant - Paragon Infusion Centers Location: 3255 Malcolm Dr. Montgomery, AL 36116 Shift: Days, Full-time, Monday- Friday. Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Be Part of an Extraordinary Team A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting. The Administrative Assistant - Paragon Healthcare is responsible for overseeing patient check-in, registration, and checkout.

Requirements

• Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
• For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

Nice To Haves

• Bi-lingual (English/Spanish) preferred not required.
• 1+ Years of medical front office experience preferred.
• Prior authorization experience preferred.
• Inbound call experience preferred.
• Customer service experience in a medical or professional setting preferred.
• Ability to float to area infusion centers for coverage as needed, highly preferred.

Responsibilities

• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
• Listens and responds to patient and/or family members concerns.
• Responds to patient questions and complaints, routes issues to appropriate personnel.
• Analyzes daily administrative operations and utilization of resources.
• Assists in Medic user issues.
• Ensures proper cash controls are in place and policy and procedures are followed.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees