Administrative Assistant - Outpatient

Eliot Community Human Services • Haverhill, MA

1d • Onsite

About The Position

Eliot Community Human Services is seeking an Administrative Assistant to join their Outpatient Clinic team. The Outpatient Clinic provides evaluation, counseling, and medication management for children, families, and adults with mental health and substance use needs. In this role, the Administrative Assistant will support the day-to-day front desk operations of the outpatient clinic and provide administrative assistance, working collaboratively with the team. The ideal candidate is highly organized, able to multitask effectively, and demonstrates strong communication and problem-solving skills. Eliot is a mission-driven organization committed to resilience, empowerment, and lasting change, fostering an inclusive workplace that values all backgrounds and perspectives, and supports professional growth and belonging.

Requirements

• High School Diploma
• Two years of management experience.
• Ability to manage busy switchboard, to work effectively under pressure, and manage multiple demands simultaneously.
• Valid driver’s license and reliable transportation.

Responsibilities

• Responsible for all aspects of front desk operations including, but not limited to, answering phones, retrieving messages, greeting and registering clients, collecting and recording client payments, scheduling doctor’s appointments.
• Provide support services to Clinic’s psychiatrists, i.e., manage schedules; confirm next day’s appointments; run daily progress notes and prepare charts for next day’s appointments; distribute lab work and other correspondence
• Responsible for sorting and distributing incoming faxes and mail, including pick-up and delivery of mail at Emerson Hospital.
• Record all payments to the clinic for services rendered either from a client or insurance company and reconcile receipts and total cash on a daily basis.
• Responsible for preparing the deposit slip and regularly depositing money in Eliot’s account.
• Responsible for running daily progress notes for clinicians, making changes as needed, entering clinician’s schedules at the end of the week for next week’s appointments and filing progress notes for all clinicians and medical staff.
• Monitor supply of all clinical and administrative paperwork to ensure availability of forms in file cabinet.

Benefits

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees