Administrative Assistant, Outpatient Rehab

St. Luke's University Health Network • Bethlehem, PA

5d

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Responsible for assisting the daily operations of the Physical Therapy Administrative Department. Activities include but are not limited to assisting with marketing tasks, answering phone calls, directing patient questions, maintaining project progress, update statistical spreadsheets, and serving as a resource to the different member of the Administrative Team.

Requirements

• Must be proficient with Excel and Word.
• Candidate must be proficient in organizing files, data entry, statistical analysis, answering/directing phone calls, and tracking deadlines.

Nice To Haves

• Access database experience is helpful.

Responsibilities

• Provides support and back up to the Practice Administrator and other Administrative Team members, primarily within Marketing and Operations.
• Responsible for assisting in completing weekly/monthly statistical analysis reports.
• Assist with creating content for social media as well as scheduling social media posts.
• Monitor and maintain social media pages as needed.
• Answers phone calls and directs to correct department or personnel.
• Responsible for monthly Press Ganey and Google Review patient satisfaction reports.
• Responsible for maintaining employee and clinic information on DataManager.
• Completes business cards, updates staff list, and maintains clinic frames for new hires and existing employees.
• Tracks and manages continuing education budget.
• Assists with marketing giveaway ordering as well as supply ordering.
• Assists with a variety of different projects within the OP Rehab department.
• Maintains confidentiality of all materials handled within the Network/Entity as well as the proper releases of information.
• Maintain Google accounts including data management updates, photos, and review collection for social media posts.
• Coordinate marketing materials for event and Marketing Liaisons.
• Facilitates orders for branding and marketing material such as but not limited to business cards, signage, and advertisements.
• Complies with Network and departmental policies regarding issues of employee, patient, and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s PCRAFT values during interactions with all customers.
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level