Administrative Assistant Manager

Merry Maids • Anoka, MN

5d • $20

About The Position

Merry Maids is a premier residential and small business cleaning service dedicated to providing a 5-star promise and exceptional customer service to our Northwest Twin Cities community. We pride ourselves in reliability, quality, and a positive, supportive work environment for both our clients and our team members. Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids™ life! As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team — a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals – including becoming a team captain, trainer, quality assurance supervisor or manager. We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families. Ready to create brighter days for you and our customers? Apply today! This franchise is independently owned and operated by a Merry Maids® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

Requirements

• Minimum 2+ years of administrative or office assistant experience, preferably in a cleaning service-based industry
• Strong proficiency in computer systems, including Microsoft Office (Teams Messaging, Outlook, Word, Excel)
• Exceptional verbal and written communication skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously with good time management skills
• Reliable, professional demeanor with strong problem-solving skills
• Complete & pass background and drug screening

Nice To Haves

• MM360 Salesforce experience is a plus!

Responsibilities

• Answer inbound calls/emails/texts, provide cleaning quotes, perform in-home estimates, and secure new customer bookings.
• Manage & complete follow-up tasks on all client inquiries and service scheduling.
• Daily courtesy calls made to all customers scheduled for service the next business day.
• Listen and rate sales calls to improve sales techniques and marketing reports.
• Perform in-home quality assurance visits to ensure 5-star promise.
• Assist in bringing cleaning staff any equipment or additional cleaning products they may need in the event their equipment breaks down or run out of supplies.
• Assist with helping cleaning staff complete homes if time is running out or complete unfinished homes in the event that the cleaning staff needs to leave for an emergency or pre-approved commitments.
• Assist and convey communication with the scheduler on scheduling/booking requests and final booking details.
• Observe & check in with cleaning staff periodically using our dispatch software to ensure field operations are moving as planned.
• Handle last minute scheduling changes and field questions from cleaners in the field.
• Assist office manager with recruiting, onboarding, communicating, and completing employee and client requests/concerns.
• Maintain a clean and organized office environment.
• Daily laundering of cleaning cloths, folding & prepping cleaning staff's bags for next day.
• Engage in communications with the entire admin staff including the business owner and managers from both of our Anoka & Hopkins locations via phone, Teams Messenger, and quarterly in-person meetings.
• Secure the office at the end of the day including locking up, verifying all staff have checked in, completing open-ended client requests and end-of-day office tasks, and prepping for the next day.

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Monthly Health & Dental Insurance Allowance
• 401k Retirement Plan
• Paid Vacation & Sick Time
• Sales Bonuses
• Holiday Pay
• Weekly Pay - direct deposit
• Mileage reimbursement
• Snacks, coffee, water and more always available!
• National Employee Discounts - Discounted car rentals, cell phone service, hotels, & so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed