Administrative Assistant/Injection Scheduler

University Orthopedics•East Greenwich, RI

About The Position

The Injection Suite Scheduler is responsible for performing a variety of duties specific to the appropriate scheduling of procedures for high volume Physicians and Nurse Practitioners. Exceptional organizational skills and people skills are needed.

Requirements

High school diploma or equivalent
Administrative and organizational skills to coordinate patient-care activities
Excellent telephone manner and the ability to communicate effectively with patients, coworkers and other physician offices
Excellent computer skills to accurately and efficiently assist in the running of a busy office, including; email, scanning and word processing
Organizational skills to triage patients appropriately for required testing, visits, surgeries and other encounters
Knowledge of MS Office and EMR systems/Practice Management Systems
Ability to maintain confidentiality
Attention to detail
Must be able to travel to all sites if/when necessary.

Responsibilities

Contact patients for scheduling, review of history and medications to determine and discuss any required preoperative testing or education.
Ensure that all appropriate paperwork is completed prior to scheduling procedure.
Ensure accuracy of patient registration and scheduling.
Ensure correct codes and patient information is provided to facility booking offices.
Appropriately coordinates number and length of cases booked.
Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Ensure appropriate testing is performed prior to procedures including lab work, clearance from patient’s primary medical physician, etc.
Contact insurance companies to obtain pre-authorization as required.
Correspond with appropriate billing staff member regarding patient’s deductibles or payments due prior to surgery. Communicate billing information directly to patients.
Communicate all necessary information to patients regarding arrival, pre-and post-op instructions and appointments required for their procedure.
Key player in the training process for other Admins, Surgical Coordinators and front desk staff.
Additional duties as assigned by the Manager to meet department needs.