ADMINISTRATIVE ASSISTANT III

City of Amarillo•Amarillo, TX

9d•$14

About The Position

Under the general supervision of the Office Manager, this position provides customer service at the front counter and by phone. Data entry and clerical staff to the Community Improvement Program, tracks status of ongoing cases, calculates fees, and provides procedural and policy information to the public. Also receives complaints from the public.

Requirements

Requires a High School Diploma or equivalent and a minimum of one year of clerical experience.
Knowledge of math skills sufficient to calculate simple geometric areas, volumes, and ratios.
Ability to type, 30 wpm is preferred.
Ability to operate computers for data entry and word processing.
Strong verbal and written communication skill.
Ability to operate small office equipment, including copy machines or multi-line telephone systems.

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Provides quick, friendly customer service by answering citizen and customer inquiries, in person and over the phone.
Explains complex laws, codes, regulations, and ordinances.
Communicates effectively to property owners, contractors and other stakeholders.
Reads and interprets maps and specifications.
Prepares clear and concise reports, correspondence, and other written materials.
Support the processes and paperwork of Community Improvement staff as necessary.
Maintains accurate records and files.
Organizes and prioritizes work and meeting critical deadlines.
Uses tact, initiative, and independent judgment within established procedural guidelines.
Establishes and maintains effective working relationships with those contacted in the course of the work.
Accepts, receives and collects payments.
Performs other job-related duties as assigned.