Express Consent Unit - Administrative Assistant II

State of Colorado • Denver, CO

30d

About The Position

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! The Division of Motor Vehicle's Express Consent Unit is seeking an administrative professional with strong customer service and research skills to support other professionals with routine departmental duties. If your interest is piqued, read below to learn more about this exciting opportunity! Employees assigned to the Express Consent Unit work together to administer motor vehicle statutory requirements affecting driver's privilege, image motor vehicle related data and provide documentation through data entry and electronic imaging. Further, the Unit assists outside Law Enforcement Agencies in the completion of Express Consent Affidavit and Notice of Revocation as well as answering inquiries by individuals who may have DUI's or may be under revocation. The purpose of this position is to function as an Administrative Assistant II responsible for translating and clarifying Colorado Motor Vehicle statutes, departmental administrative procedures and policies to customers. Specific duties and responsibilities include, but are not limited to:

Requirements

• Two (2) years of relevant experience in a general clerical role.
• General Clerical Work is work that is typically performed by office clerks, receptionists and/or administrative assistants. This includes, but is not limited to tasks such as:
• Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments
• Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos
• Data Entry including: entering information into a program or database (appointments, contact information, customer records)
• Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides)
• Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies
• Typing letters, reports, briefings, forms, memoranda, etc.
• Checks and compares data for accuracy and completeness
• A combination of related education in Business Administration, Accounting, Public Administration, Political Science, or a similar field and/or relevant experience in a general clerical role equal to two (2) years.

Nice To Haves

• State experience in a high volume general clerical role (including data entry & customer service) experience
• Experience handling a high volume of technical data entry through an 8 hour shift
• Demonstrated proficiency in computer literacy
• Proficient written and verbal communications skills
• Experience working in a regulatory environment

Responsibilities

• Answering questions on incoming calls and emails from drivers, attorneys, hearing officers, Driver License Offices and Law Enforcement agencies, etc., concerning administrative processes
• Researching, correcting and updating driver history records
• Resolving problems with driver records to include Express Consent Documents, Insurance Affidavits and Child Support
• Data entry into databases and spreadsheets
• Reviewing and entering State Child Support compliances and recissions
• Providing analysis of DUI /Express Consent, Insurance Affidavits and Hit & Run suspension notifications submitted by Law Enforcement Agencies for data entry to initiate department action
• Processing hearing requests from drivers and attorneys
• Provide drivers and attorneys with documents received from Law Enforcement agencies
• Review / audit cases for accuracy prior to forwarding to the hearing division for scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 101-250 employees