Administrative Assistant - Adult Protective Services

North Central Health Care•Wausau, WI

22h•$22 - $24•Onsite

About The Position

The Administrative Assistant II provides critical administrative and operational support to the APS team in responding to and managing reports of abuse, neglect, and exploitation of vulnerable adults. This role ensures smooth program operations through effective clerical coordination, documentation management, scheduling, and communication with internal and external stakeholders. The position requires strong organizational skills, discretion, compassion, and the ability to manage multiple priorities in a fast-paced, sensitive environment. The starting pay range for this role is $21.73 - $23.67, based on education and experience. This position is full-time and in person. PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, hospital insurance, employee assistance program, and employee discounts. As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period! Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at www.norcen.org/careers to learn more. In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

Requirements

High School diploma or equivalent.
Minimum one year of administrative experience in a human services, legal or healthcare setting.
Current driver’s license in the state of Wisconsin.
Clean driving record
Use of a personal car

Nice To Haves

Associate’s degree in administrative services or a closely related field.
More than two years of experience as an administrative assistant in a human services, legal or healthcare setting.
Knowledge of court filing procedures and confidentiality standards

Responsibilities

Provide administrative support to APS staff, including preparing forms, scanning and e-filing documents, updating guardian contact lists, and maintaining case files.
Manage and coordinate court-related functions, such as scheduling hearings, e-filing legal documents, processing payments, and serving court-related paperwork.
Maintain the monthly review and court schedules, ensuring coordination with probate offices, corporation counsel, and law offices.
Facilitate guardian screening and record check processes; assist with onboarding and compliance tracking.
Serve as the first point of contact for APS visitors and callers, providing courteous assistance and directing inquiries to appropriate personnel.
Assist in managing the APS At-Risk Line by collecting and recording intake information from reporters when needed.
Support APS staff in preparing guardianship training sessions, community meetings, and related program events.
Maintain accurate records, logs, and correspondence in compliance with confidentiality standards and program requirements.
Ensure all documentation and activities comply with organizational policies, court mandates, and applicable state regulations.
Perform other duties as assigned.