Administrative Assistant II
About The Position
POSITION SUMMARY: The Administrative Assistant II provides front line customer service to people entering or contacting Agency facilities. Additionally, this position provides administrative assistance to Agency programs and may provide some direct service support. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides customer service and receives, screens, refers, and directs calls, customers, and visitors; provides program information as required; refers inquiries, complaints, and problems, as appropriate; familiar with program details. Performs filing, copying, mailing, data entry, and other duties as needed. Assists with planned activities and meetings. Works with other staff to identify resources and referrals; makes referrals to community agencies and services. Orients customers and community to goals and objectives of Agency programs; assists with recruiting customers into programs Assists with other clerical duties as needed May share in the care and maintenance of the workplace Interviews, hires, trains, supervises, schedules, and evaluates staff. Maintains and complies with performance review system for direct reports; mediates staff conflicts; counsels employees with performance issues; recommends disciplinary action as necessary; assesses program equipment and supplies and may order and distribute to staff and sites as needed NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs additional duties as assigned.
Requirements
- Experience: 2-3 years of administrative support experience
- Skills: Excellent customer service skills
- Excellent office function skills
- Excellent verbal communication skills
- Excellent listening skills
- Excellent typing skills
- Recordkeeping skills
- Display tact, discretion, and sound judgement
- Adaptable to change
- Ability to multi-task
- Organize and manage several projects at one time
- Prioritize and coordinate work activities
- Read, analyze, comprehend, and apply written procedures
- Proficient in using Microsoft Office applications and other computer software as applicable to the position
- Education and Knowledge Requirements: The following education and knowledge are considered essential:
- High school diploma or equivalent
- First aid and CPR certification required (applicable programs only)
- Other Requirements: Must pass required background checks
- Must hold current C.H.R.C. (applicable programs only)
- Must have a valid driver’s license, an acceptable driving record per the program, have reliable transportation, provide proof of insurance, and must be insurable under agency policy
Nice To Haves
- Formal technical training in office practice, preferred
Responsibilities
- Provides customer service and receives, screens, refers, and directs calls, customers, and visitors
- Provides program information as required
- Refers inquiries, complaints, and problems, as appropriate
- Performs filing, copying, mailing, data entry, and other duties as needed
- Assists with planned activities and meetings
- Works with other staff to identify resources and referrals
- Makes referrals to community agencies and services
- Orients customers and community to goals and objectives of Agency programs
- Assists with recruiting customers into programs
- Assists with other clerical duties as needed
- May share in the care and maintenance of the workplace
- Interviews, hires, trains, supervises, schedules, and evaluates staff
- Maintains and complies with performance review system for direct reports
- Mediates staff conflicts
- Counsels employees with performance issues
- Recommends disciplinary action as necessary
- Assesses program equipment and supplies and may order and distribute to staff and sites as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
