Administrative Assistant II

Universities of Wisconsin • Madison, WI

4d • $24

About The Position

The Office of Human Resources serves all faculty and staff at the University of Wisconsin – Madison, housing multiple functional areas with varied administrative support needs. Under general supervision, this position is responsible for managing a busy front desk, providing administrative support, including scheduling and communication management, while serving as the primary point of contact for visitors and callers, often requiring independent decision-making and advanced proficiency in office software to efficiently support multiple departments within the Office of Human Resources.

Requirements

• Exceptional customer service skills.
• Effective oral and written communication skills.
• Excellent computer skills (Microsoft Office-Word and Excel)
• High School Diploma Required

Nice To Haves

• Experience with front desk operations
• Experience with customer service in a higher education environment

Responsibilities

• Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations
• Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures
• Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision
• Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums
• Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities
• Special project support as needed
• Scanning and appending documents to electronic files

Benefits

• This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees