Administrative Assistant II, Interventional Cardiology
About The Position
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.The BIDMC Cardiovascular Medicine Division is committed to providing high-quality care to our patients, promoting the educational mission of academic medicine and advancing state-of-the-art research in cardiovascular medicine. The Division, which is an integral part of BIDMC's Cardio Vascular Institute, includes some of the most highly-regarded cardiovascular experts in the world, and it is their exemplary patient care, teaching and research combined with the support of dedicated clinical and administrative that make possible the Division's many accomplishments.This role is located fully onsite in Boston, Monday - Friday from 6:30am - 3:00pm.Job Description:Provides administrative support to physicians in their clinical practice, academic and research roles.
Requirements
- High School diploma or GED required. Associate's degree preferred.
- 1-3 years related work experience required.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
- Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
Nice To Haves
- Healthcare experience.
Responsibilities
- Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person.
- Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
- Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
- Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
- Obtains patient information and materials as needed from referral sources.
- Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
- Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
- Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.
- Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.
- Obtains authorization for radiologic exams as needed.
- Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.
- Participates in and is responsible for special projects and process improvement initiatives as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
