Administrative Assistant I

Illinois Bone and Joint Institute LLC•Westmont, IL

6d•Onsite

About The Position

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need. IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better. Summary The Administrative Assistant I acts as a liaison between their assigned physician and patients/families, staff, primary care physicians and other specialists, attorneys, vendors etc. This role ensures that physician schedules are in accordance with their protocols/needs and that the schedule provides for a smooth/effective delivery of patient care; coordinates incoming physician-related phone calls; and, as requested, assists the physician in the coordination of personal responsibilities in an effort to ensure that the professional requirements of the physician’s workday are met. This full-time position, primarily based at our Westmont office, requires experience in insurance authorization and pain management to support our physician team.

Requirements

High school diploma or equivalent is required.
Able to type 40 wpm with good spelling ability.
Computer literate and knowledgeable in business software/equipment.
Knowledgeable in basic medical terminology.
Able to communicate (verbal and written) in the English language.
Excellent phone and people skills.
Capable of keeping up in a “fast-paced” work environment
Good sense of humor, helpful.
Valid Illinois Driver’s License.
Work is primarily indoors.
Extended periods of sitting in the same position may be required.
Ability to hear telephonic communication and speak the English language is required.
Position requires repetitive hand movement as necessary for computer data entry work.
May require occasional outdoor travel via automobile.

Responsibilities

Responds to incoming phone calls and determines the best method for resolution of caller’s needs through the identification of the most appropriate respondent (i.e. physician, physician assistant, clinical/nursing staff, etc). Channels requests appropriately in an effort to ensure resolution.
Assists in scheduling of appointments for new/established patients.
Arranges for legal depositions, ensuring that all patient records are available prior to the deposition.
Sends prescriptions for therapies, return to work notes, gym notes etc., as requested.
Composes and types non-patient visit letters/correspondence for the physician.
Opens and distributes physician/department mail.
Provides workers’ compensation carriers with updated status on patients.
Assigns handicap parking permits, jury duty requests, school/physical education excuse notes, disability forms, etc.
Prepares physicians on call schedules and coordinates physician schedule changes.
As necessary, secures appropriate releases and copies, medical information for patient pick-up. Works closely with copy service and monitors reports to ensure timely mailing of all requests for records.
Works on special projects
Secures insurance pre-certifications as requested (i.e. MRI’s PT, Synvisc, injections, etc.)
Handles payments received for depositions, record subpoenas, etc., by completion of appropriate forms for the Revenue Cycle department and notation of receipt of payments in the chart.