Administrative Assistant I

Worley • Prudhoe Bay, AK

15d

About The Position

The Service Writer / Advisor gathers information about warranties and provisions for service coverage also drafting orders for repairs to be done.

Requirements

• Minimum one (1) year as a Service Advisor / Service Consultant or parts department experience.
• High school diploma or equivalent (GED).
• Valid driver’s license required and ability to be insured by Worley auto insurer.
• North Slope Training Cooperative (NSTC). Worley can provide NSTC certification training if needed.
• Ability to work independently with minimal supervision.
• Ability to act with a high sense of urgency and employ excellent organizational and problem-solving skills.
• Have adequate written and oral communications applicable to standards set by organization.
• Ability to work as part of a team; communicate effectively with fellow workers and alternate.
• Ability to demonstrate adherence to established safety policies and procedures.
• Ability to demonstrate support for the company’s environmental management system.
• Must have ability to stand, walk on level, uneven and slippery surfaces, sit, squat, kneel, reach through low and high ranges, and exhibit normal balance and coordination. These basic physical requirements are essential for safe performance of the job in harsh environments with exposure to very cold temperatures and while wearing arctic gear.
• Must stand throughout evaluation.
• Aerobic capacity evaluation via 3-minute step test.
• Sit and reach and range of motion evaluations.
• Lift 25 lbs. from floor to waist with two hands.
• Lift 25 lbs. from floor to shoulder with two hands.
• Carry 25 lbs. for 15 feet with two hands.

Nice To Haves

• Experience using AssetWorks Fleet & Asset Management software.
• Warranty experience.
• Alaskan Residents are strongly preferred.

Responsibilities

• Provide client with estimates in line with varying needs and expectations of cost, quality, and lead time.
• Review repair orders for accuracy and ensure proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured.
• Consult with Shop Lead about necessary repairs and possible alternatives to expensive work
• Create, review and close work orders.
• Entering repair orders into service database system.
• Assist Shop Lead with needs for vehicle repairs and maintenance services, timelines, etc.
• Timely and accurate documentation regarding each vehicle repair.
• Demonstrate adherence to established safety policies and procedures and accept accountability for safe work practices.
• Stock and inventory parts in shop.
• Issue and bill parts from inventory.
• Deliver parts to technicians.
• Obtaining parts information.
• Safely climb ladders of various heights.
• Routinely operate Worley/ client light and medium duty vehicles.
• Other fleet support duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees