Health Annex - Administrative Assistant - HIV/STD

Allen County Government•Fort Wayne, IN

10d•Onsite

About The Position

Under the direction of the HIV/STD Prevention Division Director, the Administrative Assistant supports the administrative, clerical and reception needs of the HIV/STD Prevention division, providing excellent customer service to the clients of the public health clinics, external medical partners, and field services clients. This position is covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

Requirements

High School Diploma or GED required. Experience in clerical duties and customer service preferred.
Strong computer skills with the ability to use Microsoft Office and other job-related software including a multitude of local and state databases, and electronic medical records (EMRs).
Strong customer service skills with an ability to relay sensitive and confidential information
Data entry with strong accuracy skills and experience preferred
Strong verbal and written communication skills required
Familiarity with medical terminology preferred
Strong time management skills needed to meet all required deadlines
Ability to use various office equipment including, but not limited to, computer, multi-line phone, printer, scanner, copier, fax, cash register, calculator, ID/credit card reader, shredder and monitor mounted camera/speaker.
Sound, working knowledge of basic HIV/STD information upon employment
Valid National Incident Management System (NIMS) and Incident Command System (ICS) certification upon employment as required for all public health staff for disaster response

Responsibilities

Responsible for accurate data entry into a number of local and state disease-related databases.
Scans and indexes information and records into Electronic Medical Record (EMR) and tracks data separately by creating and maintaining various spreadsheets as directed.
Responsible for checking various databases for daily laboratory results and prints/files/processes/forwards them as directed.
Responsible for maintaining timely state database task list with current documentation
Responsible for answering the phones for the division. Provides excellent customer services and answers questions from the public and community healthcare providers regarding HIV/STD investigation processes/laws and general prevention information. Forwards calls to Disease Intervention Specialists, supervisor or other staff as appropriate.
Assists with patient medical referrals as needed and obtains medical records from clinics and hospitals as needed.
Maintains confidentiality and is nonjudgmental when interacting with patients and medical practitioners. Contacts community care providers to verify needed treatments and or laboratory results. Accurately documents this information in the appropriate data system in real time for each patient.
Assists with mailing letters and educational materials to clients and medical providers.
Assists with various special outreach testing/educational events as requested which may result in reporting to work at other off-site locations.
Responsible for performing general office duties including faxing, scanning, copying, filing, stapling/collating, compiling information or documents, accurate documentation and verification.
Performs all other duties as assigned, including overtime as required.