Behavioral Health Administrative Assistant

Guidelight Health • Denver, CO

6d • $25 - $32 • Onsite

About The Position

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact! Title: Behavioral Health Administrative Assistant internally know as Client Service Coordinator Reports to: Executive Director Department/Location: 100% Onsite, Downtown Denver Clinic FLSA Status: Non-Exempt Description: Must have background in behavioral health or Healthcare field. This is a full-time, Monday–Friday position (8:00 AM–4:30 PM), 100% onsite at Guidelight’s Downtown Denver location, working with the adolescent population. Compensation is based on candidate experience and ranges from $25-$32 per hour. Role Summary: As the Client Service Coordinator, you will play a pivotal role in ensuring that all patients and visitors receive exceptional service and support. You will be the first point of contact at the front desk for individuals seeking mental health treatment, providing them with information, assistance, and guidance as needed.

Requirements

• High school diploma or equivalent required.
• Background in behavioral health.
• Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and basic computer skills required.
• Knowledge of mental health terminology and procedures is a plus.

Nice To Haves

• Associate's or bachelor's degree.

Responsibilities

• Greet patients and visitors with warmth and professionalism upon arrival at the facility.
• Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members.
• Schedule appointments for patients and coordinate with clinical staff to ensure smooth transitions between appointments.
• Verify patient insurance information and assist with billing inquiries as needed.
• Maintain a clean and organized reception area, ensuring that it reflects the welcoming atmosphere of Guidelight Health.
• Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases.
• Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner.
• Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations.

Benefits

• Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
• Time Off: Responsible PTO covering vacation, sick leave, and select federal holidays.
• 401(k): With company match.
• Professional Development: $1,500 tuition reimbursement for ongoing education or CEUs, and opportunities for cross-licensure when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED