Administrative Assistant - Clinical Services/Mental Health

Project Harmony - Haven for Abuse Response Members•Omaha, NE

About The Position

If you are looking for a place where you can make a difference in the life of a child, Project Harmony is looking for you. We are seeking an experienced and committed Administrative Assistant to join our dynamic and innovative organization. This position is responsible for Clinic coordination and administrative duties, managing the operations surrounding the arrival of guests and clients, and maintaining aspects of the clinic’s waiting room and office space. Who We Are Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members. Project Harmony is committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect. Project Harmony is one of the largest Child Advocacy Centers in the nation. At Project Harmony, we don’t just accept difference – we celebrate it, we support it and we thrive on it for the benefit of our employees, our clients and our community. Project Harmony is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Our Values Project Harmony and all employees are committed to creating a culture that is focused on: Diversity and Inclusion: Respect and embrace diversity and inclusion of all Strategic Innovation: Lead the field in response to the evolving needs of children and families Quality Service: Ensure consistent, high-quality service with impactful results, to our families, our partner agencies, the community, and each other Collaborative Relationships: Build trusted relationships by leading with honesty, integrity, vulnerability, and humility

Requirements

Minimum of a high school diploma required
1+ year of relevant experience
Previous professional experience related to administrative duties
Previous experience working with children and families
Previous experience with teams and in a team environment
Demonstrate solid organizational and time management skills
Knowledge of multi-line phone system
Must respect and maintain confidentiality
Demonstrate effective written and verbal communication skills
Knowledge and use of Microsoft Office products and SharePoint
Knowledge and use of DocuSign
Excellent customer service skills
Demonstrate ability to work with children and families
Demonstrate problem-solving and conflict resolution skills
Attention to detail and accuracy
Ability to work well independently and as part of a team
Must be willing to work flexible hours
Must submit to a thorough criminal history background check
Must have access to a vehicle, possess a valid driver’s license and proof of insurance
Position may involve some travel, primarily within the state

Responsibilities

Manage scheduling and rescheduling of client appointments and complete appointment reminder calls/e-mails/text messages
Maintain a safe, friendly environment for children/families
Answer multi-line phone system and transfer calls to appropriate recipient
Supports a positive client and family experience throughout the appointment process
Collect/verify insurance information from responsible party
Input client information/referral data into Project Harmony database systems
Collaborate with and support program volunteers
Ensure culturally competent services are provided to all families being served without regard to race, ethnicity, religion, socioeconomic status, disability, gender or sexual orientation
Manage and order supplies for Clinical Services department
Other administrative assistant duties as assigned