Administrative Assistant Bilingual (English & Spanish)

Associated Catholic Charities•Baltimore, MD

46d•$21 - $22

About The Position

The Esperanza Center is a comprehensive immigrant resource center that offers hope and essential services to people who are new to the United States. Immigrants from all over the world have received important resources and compassionate guidance at the Esperanza Center since 1963. Our dedicated staff and volunteers provide services and referrals, ESL education, health care, and free or low-cost immigration legal services to thousands of immigrants each year. Catholic Charities of Baltimore Esperanza Center is currently seeking an Administrative Assistant, who will facilitate the efficient operation of the assigned area by performing a variety of clerical and administrative tasks. The work schedule is Monday - Friday, 8:30am - 4:30pm 37.5 hours per week.

Requirements

High School diploma or GED.
Four years of experience in an administrative role.
An equivalent combination of education and experience may be considered.
Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
Displays excellent organizational skills and meticulous attention to detail, ensuring accuracy and efficiency.
Possesses a foundational understanding of clerical procedures and systems, including managing Outlook calendars, email, and recordkeeping.
Demonstrates accountability by working independently, requiring minimal direction or supervision.
Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Answers and transfers phone calls, screening when necessary, and ensuring calls are directed appropriately and efficiently.
Welcomes and directs visitors, volunteers, and clients, ensuring positive and professional experiences while maintaining security and confidentiality as needed.
Maintains filing systems as assigned, ensuring files are organized, up-to-date, and easily accessible.
Retrieves information as requested from records, email, minutes, and other related documents, preparing written summaries of data and/or statistics when needed, and maintaining accuracy and timely delivery.
Monitors and resolves administrative inquiries and questions, makes sure responses are accurate and provided within a reasonable timeframe.
Performs other duties as assigned.
Bilingual in Spanish, offering effective communication across diverse populations.
Schedules clients , verifying eligibility, qualifications, and accuracy of information to ensure seamless program access and service delivery.
Maintains and updates client files and database records, ensuring accurate, current information to support effective service delivery.
Manages client and patient referrals across Esperanza programs, ensuring timely processing and coordinated access to services.
Trains and supports administrative volunteers in front desk operations, ensuring efficient workflow and professional, respectful client interactions.