Administrative Assistant - Behavioral Health

Families Together of Orange County•Tustin, CA

3d•$22 - $24•Onsite

About The Position

The Behavioral Health Back Office Assistant is responsible for performing a variety of clerical functions to ensure an efficient operation of the office and to enhance patient experience. This role is responsible for patient check-in, patient check-out, insurance eligibility, referrals, and other related back office duties.

Requirements

Understanding of clerical and back office administrative procedures
Basic knowledge of medical insurance plans (i.e. Medi-Cal, Medi-Care, and commercial plans)
Excellent written and verbal communication skills
Excellent organizational and time management skills
Critical thinking and ability to problem solve
Basic conflict resolution skills
Excellent customer service skills
Proficient in Microsoft Office, Teams, Excel or similar software
Bilingual English/Spanish required
High school diploma or equivalent required
3 years’ experience in medical office setting

Nice To Haves

Associate’s degree or vocational school training preferred
Experience working in community mental health clinic preferred

Responsibilities

Manage internal and external referrals and ensure timely response and connection to services
Assist in the management of the behavioral health waitlist by outreaching to patients, scheduling intakes as appropriate, and providing weekly updates to manager
Support the eligibility specialist by gathering updated patient demographic information and by collecting and verifying patient insurance
Assist in determining patient copays and collecting copays
Assist with coordination of transportation for patients
Carry out administrative duties such as scheduling appointments, confirming appointments, and coordinating resource referrals
Provide administrative support to psychiatrist, including scheduling follow-up appointments and providing referrals to patients
Confirm all behavioral health appointments and follow up with missed appointments, no shows, and cancellations
Assist with overseeing provider schedules to ensure maximum productivity
Secure patient information and maintain patient confidentiality by completing and safeguarding medical records and other patient health information
Maintain safe, secure, and healthy work environment by following agency standards and procedures and by complying with legal regulations
Represent the organization in a professional manner
Perform other related duties, as assigned