ADMINISTRATIVE ASSISTANT - Agent Services Technician

M & Z Properties•Oxford, MI

3d•$16 - $18•Onsite

About The Position

Ready to become part of a real estate team that values family, the agent experience, teamwork, and fun? Welcome to Berkshire Hathaway HomeServices Kee Realty! BHHS Kee Realty has 10 offices in the Metro Detroit area to serve our customers, and we have an opening at our Oxford location for a full-time Agent Services Technician. Our mission is to deliver outstanding service to our agents and clients throughout every transaction. Are you the right fit for this mission? Ready to join a team that lives and breathes its values? We are ready to welcome you home. Come and join us in helping make people’s dreams of homeownership come true. Job Description We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. The Agent Services Technicians will work the front desk and act as the first point-of-contact for clients and agents. We are looking for a customer-oriented administrator who is coachable, loves exceeding expectations, and is a self-starter who can work with minimal supervision. Weekend availability is a must. Flexibility is important. The Oxford office helps to cover our other Oakland County offices, as needed. The agent services technician is responsible for the following duties: Providing agents and their clients with the premier customer service BHHS Kee is known for Communicate changes and news with all stakeholders in an effective and efficient manner Participate and engage in efforts to improve the office and the organization Participate in company-wide appreciation events Greeting clients Answering a multi-line phone Transferring calls Managing the day-to-day front office operations Managing and understanding legal contracts and paperwork Supporting and managing agent questions in a timely manner Entering and maintaining property listings Creating marketing materials as directed Providing premier customer service to our agents and their clients Other duties and responsibilities as assigned (job description not all inclusive)

Requirements

Experience with Google Sheets
Must be able to cover shifts within a small office environment
Must be able to cover shifts at other office locations
Excellent decision-making skills
Strong organizational skills
Customer-service minded
Willingness to chip in on all fronts, including changing light bulbs or routine cleaning as needed in an office setting
Willingness to assist at other Kee Realty office locations if needed
Excellent communication and interpersonal skills
Clerical knowledge
Microsoft Office and Google Suite experience
Willing and available for weekend hours- part of the schedule

Responsibilities

Providing agents and their clients with the premier customer service BHHS Kee is known for
Communicate changes and news with all stakeholders in an effective and efficient manner
Participate and engage in efforts to improve the office and the organization
Participate in company-wide appreciation events
Greeting clients
Answering a multi-line phone
Transferring calls
Managing the day-to-day front office operations
Managing and understanding legal contracts and paperwork
Supporting and managing agent questions in a timely manner
Entering and maintaining property listings
Creating marketing materials as directed
Providing premier customer service to our agents and their clients
Other duties and responsibilities as assigned (job description not all inclusive)