Administrative and Special Projects Coordinator - Crisis Service

Oakland Community Health Network•Pontiac, MI

16d•Hybrid

About The Position

Under direction, performs a wide variety of professional analytical and administrative duties in support of assigned functions, operations, programs, and departments. Performs duties in support of various administrative operations and activities including special projects, research studies, analysis, and other specialized functions; coordinate and manage OCHN internal policies and procedures; prepares various reports to improve the efficiency and effectiveness of operations; coordinates assigned activities with other OCHN departments, outside agencies, and the general public.

Requirements

Bachelor’s degree in Health and Human Services, Business Administration, Finance, Accounting, Human Resources, Public Administration, Economics, or related discipline.
Minimum of three years of increasingly responsible administrative, analytical, and/or budgetary experience.
Methods and techniques of data collection, research, and report preparation.
Methods and techniques of statistical and financial analysis.
Principles and procedures of financial record keeping and reporting.
Principles and practices of budget preparation and administration.
Office procedures, methods, and equipment including computers and applicable software applications.
Principles and practices of customer service.
Principles of business letter writing.
English usage, spelling, grammar, and punctuation.
Pertinent federal, state, local laws, and regulations.
Highly developed computer skills.
Highly proficient Excel spreadsheet skills.
Highly developed ability to collect, analyze and present data.
Highly effective oral and written communication skills.
Highly effective interpersonal skills in working with internal and external customers.
Ability to review and properly process documents containing highly sensitive and confidential information.
Highly developed ability to maintain tact and discretion during interactions with management, staff, and community members.
Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)
Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
Must be available for meetings and events which may occur outside of standard office hours.

Responsibilities

Perform a wide variety of professional level research, administrative, and analytical duties in support of assigned functions, operations, programs, department.
Perform duties in support of various administrative operations and activities within assigned area of responsibility including special projects, research studies, and other specialized functions.
Administer and coordinate assigned functions or projects; participate in the development and implementation of goals, objectives, and priorities for assigned functions or programs; recommend and implement resulting policies and procedures.
Assists the Director with multiple workgroup responsibilities.
Perform complex clerical assignments such as developing new and special forms and presentations, establishing, and maintaining appropriate databases, and preparing reports and other correspondence as required.
Provide assistance in resolving operational and administration issues; identify issues and conduct research to find alternative solutions; make and assist in the implementation of recommendations.
Coordinate, implement, and monitor special projects within assigned area of responsibility; perform complex research and analysis of new programs, services, policies, and procedures; prepare and present reports.
Assure confidentiality of all information as required by law and by policy.
Respond to inquiries in a courteous manner; provide information within the area of assignment; respond to inquiries in an efficient and timely manner.
Provide comprehensive administrative support to leadership, including calendar management, meeting coordination, and documenting meeting minutes.
Manage special projects from initiation to completion, ensuring timely delivery and alignment with organizational goals (i.e., Crisis Project Plan, Mobile Crisis Service Follow-Up, assisting with the onboarding of new Crisis team members, vendor relations, etc.)
Coordinate cross-functional communication between departments to streamline workflows and improve efficiency.
Prepare reports, track project milestones, and maintain accurate records for compliance and auditing purposes.
Perform related duties as required.