Administrative and Intake coordinator

Connected Home Health and Hospice•Portland, OR

1d•$25 - $27•Onsite

About The Position

Administrative & Intake Specialist (Home Health) – In‑Office, Full‑Time, M-F Connected Home Health | A Pennant Group Agency If you’re looking for a role where your communication skills, reliability, and people‑first mindset truly matter, this may be the perfect fit. We are a small, established home health agency—and part of the Pennant Group, a leadership‑focused organization that invests deeply in developing its people. This is more than an intake or front‑desk job. It’s a chance to become the welcoming face of our agency, support patients and families at pivotal moments, and grow into broader responsibilities within a medical setting. Why This Role Matters Intake is where care begins. Every referral represents a patient and family trusting us during a vulnerable time. Your ability to communicate clearly, stay organized, and coordinate details directly impacts access to care and the experience our patients receive. You’ll be supported by a small, collaborative team that values professionalism, kindness, and shared success. Many of our leaders started in roles just like this one—so if you’re curious, motivated, and eager to grow, you’ll find real opportunity here. Who Thrives Here This role is ideal for someone who: Communicates clearly, kindly, and professionally Enjoys being a steady, reliable presence in the office Learns quickly and asks questions when unsure Likes structure, checklists, and helping people Is comfortable juggling details while staying calm under pressure Wants to grow into new responsibilities over time Values teamwork, follow‑through, and a positive work environment No prior medical experience is required—we will train the right person. What You’ll Do You’ll serve as both a front‑desk presence and a key part of our intake team. Your responsibilities will include: Customer Service & Front Desk Answer phones, greet visitors, and serve as a friendly first point of contact Communicate with patients, families, referral sources, and internal staff Retrieve and triage mail, faxes, and messages Maintain a professional, welcoming office environment Intake & Referral Coordination Receive and process home health referrals with accuracy and urgency Gather and verify patient information, insurance details, and service needs Coordinate with clinicians, schedulers, and community partners Support a smooth, timely start‑of‑care process for each patient Administrative Support Assist with general office tasks and daily operational needs Learn multiple functions through cross‑training (scheduling, insurance verification, reception, etc.) Maintain confidentiality and uphold compliance standards Support team communication and workflow We’ll teach you the systems, processes, and software. What we can’t teach is heart, ownership, and professionalism—those are the qualities we’re looking for. What We Provide Structured training and clear expectations A supportive, small‑team environment Opportunities for growth within a respected healthcare organization Mentorship and leadership development through the Pennant Group A role where reliability and communication are genuinely valued

Requirements

2-5 years of Home Health or Hospice experience preferred.
Strong written and oral communication skills in person and over the phone.
Excellent customer service skills – Able to deal tactfully with patients, family members, community partners, and payors.
Strong team skills
Flexible—responds well to changing priorities and conditions
Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

Responsibilities

Answer phones, greet visitors, and serve as a friendly first point of contact
Communicate with patients, families, referral sources, and internal staff
Retrieve and triage mail, faxes, and messages
Maintain a professional, welcoming office environment
Receive and process home health referrals with accuracy and urgency
Gather and verify patient information, insurance details, and service needs
Coordinate with clinicians, schedulers, and community partners
Support a smooth, timely start‑of‑care process for each patient
Assist with general office tasks and daily operational needs
Learn multiple functions through cross‑training (scheduling, insurance verification, reception, etc.)
Maintain confidentiality and uphold compliance standards
Support team communication and workflow