Administrative Agent

New Era Technology

2d•$19 - $21•Remote

About The Position

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together The Administrative Agent is a role supporting client transactions in the group savings and retirement sector of an Insurance company.

Requirements

High school diploma or equivalent
Customer Service: 1 year (mandatory)
User experience with good working knowledge of the Office Suite
Comfortable with technology
Strong, clear and effective English and French written and verbal communication skills
Having an Intermediate level of knowledge of the English language to analyze documentation and bilingual files, read and write notes, reports and emails in English, to unilingual English-speaking clients and partners, on a daily basis is an asset.
Attention to detail and accuracy.
Exceptional team spirit and proactivity
Exceptional time management and multitasking abilities.
Remaining positive and persistent
Good organizational skills
Ability to work in a team.
Flexible, reliable and trustworthy.
Time management skills to multitask and adhere to SLAs.
Fluency in French and English (spoken and written). Over 80% of New Era’s clientele is English-speaking.
Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint

Nice To Haves

Webex Contact Center Platform, preferred

Responsibilities

Analyze and carry out various transactions necessary for the administration of the plan; (everything that is simple removal)
Receive and process requests from our customers received by email
Meet productivity standards according to the learning curve
Navigate through our various tools and validate the feasibility of the transaction
Assist and carry out special projects as requested by a direct supervisor or team leader.
Other duties as assigned.