Administration Manager

Jobgether

13d•$95,000 - $120,000•Remote

About The Position

We are seeking an experienced and results-driven Administration Manager to lead a team focused on Multi-Employer Plans (MEPs) and Professional Employer Plans (PEPs). In this role, you will oversee daily operations, ensure high-quality client service, and drive process improvements across your team. You will mentor and develop staff while fostering strong relationships with internal and external partners. This role provides a chance to influence operational efficiency, deliver strategic goals, and enhance the overall client experience. Remote work provides flexibility while keeping you engaged with leadership and stakeholders.

Requirements

Undergraduate degree or equivalent work experience.
10+ years of progressive experience in the retirement services industry, emphasizing client management and service.
Minimum 5 years of supervisory experience.
Strong ability to prioritize, execute tasks under pressure, and meet strict deadlines.
In-depth knowledge of pension administration, plan documents, compliance testing, and government forms.
Proven independent judgment, problem-solving, and decision-making skills.
High ethical standards with a focus on maintaining a positive work environment.
Excellent interpersonal, written, and verbal communication skills.
Strong analytical skills, attention to detail, and logical approach to tasks.
Proficiency in Microsoft Office Suite, including Excel formulas and data manipulation.
Experience with MEPs and PEPs preferred.
Familiarity with Relius, FT Williams, and Salesforce systems is a plus.
ASPPA designations (QKA, QPA) preferred or willingness to obtain them.

Nice To Haves

Experience with MEPs and PEPs
Familiarity with Relius, FT Williams, and Salesforce systems
ASPPA designations (QKA, QPA) or willingness to obtain them

Responsibilities

Oversee a team of Account Managers, managing hiring, onboarding, development, and performance.
Establish clear expectations, measure results, and hold team members accountable.
Address escalated client or employer issues directly and effectively.
Collaborate with cross-functional departments to ensure seamless operations.
Develop and implement processes, procedures, and controls to improve team efficiency and effectiveness.
Identify training needs, facilitate learning opportunities, and mentor staff.
Participate in client meetings, calls, and presentations to support the team and address issues.
Provide regular progress updates to upper management and execute special projects as needed.
Foster a culture of service excellence, motivation, and teamwork while promoting strategic and operational goals.