Sales Administration Manager

BCI Burke Company•Fond du Lac, WI

8d•Onsite

About The Position

Join Our Movement! We’re a growing company that designs and manufactures playground equipment for communities all around the world! Be part of something bigger with Burke by Joining Our Movement! We’re looking for a Sales Administration Manager to work at Burke Headquarters and be part of our great team! What Moves You? We’re not going to lie; this is an amazing opportunity. It requires hard work, a lot of innovation and enthusiasm and, of course, an abundance of Purple Passion (def. a love of play, bringing play to communities and specific love of Burke and those you work with)! If you’re an energetic person who thrives on variety and enjoys a combination of sales, customer service and account support, keep reading – we have the role for you! The Role The Sales Administration Manager is a key leader on our sales team, managing and developing the Sales Administration group. This role drives profitable growth by partnering closely with sales managers, representatives, national accounts, direct customers, and internal teams. You’ll be instrumental in streamlining processes, driving projects, implementing best practices, and enhancing the overall customer experience.

Requirements

Bachelor’s degree from a four-year college or university, or equivalent combination of education and experience.
3-5+ years of experience in sales administration, customer service, or operations support, with at least some experience leading or coordinating teams.
Strong organizational and project management skills, with the ability to manage multiple priorities, deadlines, and cross-functional initiatives.
Proficiency in CRM systems (Salesforce preferred) and experience leveraging them for reporting, pipeline management, and process improvement.
Advanced computer skills, including Microsoft Office (Excel, Word, PowerPoint, Teams) and Adobe software.
Excellent written and verbal communication skills, with the ability to clearly document processes, reports, and analyses.
Strong analytical and numerical skills, with the ability to calculate margins, fees, discounts, commissions, and other sales-related figures.
Comfortable presenting information and collaborating with managers, team members, and customers in one-on-one and group settings.
Demonstrated ability to implement process improvements and drive efficiencies in a fast-paced environment.

Responsibilities

Representative Support Respond to inquiries from representatives via phone and email, providing product and program support.
Collaborate with internal teams to ensure accurate responses to field requests.
Assist with sales rep training and national sales meetings.
Manage job registrations for multi-rep territories and maintain representative information in the database.
Oversee representative sample requests and territory map needs.
Sales Quotations Develop proposals and quotes for Burke Direct, National Accounts, Cooperative Contracts, and GSA business.
Collaborate with representatives, account managers, customers, and the design team to ensure accurate, industry-leading proposals.
Manage all documentation and ensure compliance with contract requirements.
Order Entry & Project Support Enter and manage orders for Burke Direct, National Accounts, and miscellaneous projects.
Provide order documentation and communication to internal and external customers.
Maintain accurate, organized project files in Burke’s system.
Administrative Support for All Direct Sales and Representatives Administer new representative onboarding and terminations, including system access and product sample coordination.
Update sales pipelines monthly and support market research initiatives.
Assist with contract documentation, training, and website updates for Cooperative and GSA contracts.
Commission tracking for direct sales representatives Price book development and updating for National Accounts Project Bonding Review and process bond requests for Burke Direct projects.
Submit requests for approval and forward approved bonds to the surety company.
Maintain and update bond tracking spreadsheets for the CFO.
System & CRM Continuous Development Working with the team and our integration partners in the continuous development of our CRM system and process Work with our IT department in process development for company systems as related to sales activities
Teamwork We have an awesome team at Burke and the right individual for this role will fit well within our culture of teamwork, straightforward and open communication. Oh, and you need to have a passion for play!