Administration Customer Service Representative

LAKE OF THE PINES ASSOCIATION

1d • $19 - $21 • Onsite

About The Position

Lake of the Pines Homeowners Association (LOP) is accepting applications for the position of Administration II - Administration Customer Service Representative. The employee will work in the Association Office, Administration department, and provide excellent and courteous customer service to members, guests, vendors, and staff with the goal of providing 100% satisfaction along with de-escalation in customer service interactions as necessary. The Administration II also serves the Association workplace with administrative tasks and routine clerical duties. The Administrative offices are open Monday through Friday 9am - 5pm. Lake of the Pines is a 2,000-home gated private community located in the foothills of Northern California between the towns of Auburn and Grass Valley. Among its numerous amenities, the community boasts of a 230-acre private lake and a 19-hole golf course as two of its prime amenities. This is a full-time, hourly position with a salary range of $18.80 - $21.16 per hour. Excellent benefits including medical, dental, vision and life insurance; vacation and sick leave; 401k and facility use privileges including golf, swimming pool, beaches, parks, tennis, and discounted meals. Background search required following a conditional offer of employment.

Requirements

• High school diploma or general education degree (GED) required. 1-3 years’ experience in an office environment required.
• Cash handling experience required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to operate a computer using a variety of software programs. Strong organizational skills, and the ability to handle sensitive assignments with tact, diplomacy and confidentiality.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to demonstrate and apply positive interpersonal skills by communicating effectively, tactfully and with courtesy when engaging with members, co-workers, and management. In the event of a conflict, the employee must have the ability to de-escalate the situation and/or enlist the support of the team lead/supervisor when appropriate.
• Ability to write routine correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply strong analytical skills to resolve issues encountered and apply sound reasoning and good judgment in all circumstances.
• Ability to deal with multiple tasks, changing priorities, frequent interruptions, and coordinate concurrent assignments efficiently and independently.
• Ability to type at a speed of 50 wpm from clear copy.
• Knowledge of correct English usage, spelling, grammar, and punctuation.

Responsibilities

• Greet customers and answer phones in a friendly and professional manner. Primary contact for membership, guests, contractors, vendors, etc., via telephone, in‑person and in the office. Handle routine matters and route other matters to appropriate personnel.
• Perform all amenities service requests using HOA software.
• Ability to effectively use the Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams) and Adobe Acrobat.
• Perform cash transactions in the course of customary duties utilizing Point of Sale software. Prepare appropriate documentation/track reports for all monetary transactions.
• Process all requests for gate access decals and/or identification cards including members, guests, contractors, and realtors, etc.
• Provide business office clerical assistance to management and staff as requested.
• Operate office machinery including postage machine, copy machine, computer, printer and multi‑line telephone. Coordinate service/repair calls for office equipment.
• Assist Committees, chartered clubs, and Food and Beverage Department in promoting special events.
• Keep the reception area neat. Ensure communication materials are current and fully stocked. Ensure the workroom and Admin copiers are stocked with paper daily. Update informational handouts.
• Sort and distribute all mail and packages received.
• Balance and close out the end-of-day Point of Sale system.
• Assist with office supply orders, reconcile expenses and forward for check approvals.
• Coordinate special printing orders (business cards, letterhead, envelopes, decals, stickers, etc.). Reconcile expenses and forward for check approvals.
• Assist in preparation of LOP News mailing labels and mailing.
• Perform duties with an ability to get along and work effectively with others.
• Perform duties with regular and predictable attendance.

Benefits

• medical
• dental
• vision
• life insurance
• vacation and sick leave
• 401k
• facility use privileges including golf, swimming pool, beaches, parks, tennis, and discounted meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED