Admin Tech Spec I - Prob Res

Harris Central Appraisal District•Houston, TX

19h

About The Position

Join an organization that values it's community and employees! The purpose of this basic entry level position is to perform simple work assignments involving supervision oversite to determine course of action consistent with established functional and organization's policies and tax code. This position requires familiarity of basic concepts in functional area to perform routine work activities with regular supervision. Typically, will interface with departmental staff and commitment to customer service is important.

Requirements

High School Diploma or equivalent preferred
2 years of related work experience in customer service
Must complete TDLR courses 101, 102, 4 and 7 within two years of employment preferred.
Communication
Customer Orientation
Decision Making
Emotional Intelligence Essentials
Quality Orientation
Strong written and verbal communication skills
Basic mathematical calculations
Organizational
Data analysis
Critical thinking
Detail oriented
Handle confidential information
Time management
Maintain professionalism and work quality

Responsibilities

Committed to providing excellent public service.
Provide clerical and administrative assistance to support department.
Assist other work groups within the District based on workloads at any given time.
Greet visitors and callers, route and resolve information requests.
Keep team and supervisor informed regarding the progress and status of work activities.
Clear verbal and written communication skills.
Maintain ownership and mailing address information for the HCAD records.
Perform other duties as assigned
Assist property owners and the general public to resolve issues.
Perform basic account research to resolve property issues through split outs, acreage corrections, combinations of real property accounts
Accurately key files assigned in a timely manner.
Research and analyze property information by collecting and verifying HCAD records.
Process incoming mail.
Create and update accounts from files in order to maintain WinRDE database.
Research, index, key, and provide quality control using departmental software.
Provide technical and clerical support by researching various department documents.
Communicates procedures and important deadlines for action to both property owners and HCAD personnel.
QC work for accuracy.
Key government files for proration and total takings.
Create spreadsheets, delete, modify and add accounts.
Maintain HCAD records and database.
Keep daily production report.
Assist in other sections within I&A with keying agent fids (fiduciary) and protests to meet established deadlines.