Admin Support Specialist

Forward Health LLC • Detroit, MI

6d

About The Position

Are you an organized multitasker who excels in a fast-paced healthcare environment? Do you have a passion for delivering exceptional patient care? If so, Forward Labs in Michigan, is looking for a dedicated Scheduling/Administrative Support Specialist to join our team. In this role, you will play a pivotal role in managing patient relationships and contributing to our success.

As a full-time Administrative Support Specialist, you will be a key player in ensuring the smooth operation of our clinic. Your friendly demeanor, strong organizational skills, and keen attention to detail will help create a welcoming and efficient environment for both patients and staff.

Requirements

• High school diploma or equivalent required; certification in medical office administration is a plus.
• Previous experience as a clinic coordinator or scheduler preferred.
• Exceptional customer service and interpersonal skills, with the ability to communicate effectively with diverse individuals.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced setting.
• Proficiency in electronic medical records (EMR) systems and scheduling software. Training on our EMR is provided.
• Knowledge of medical terminology, billing, and coding procedures preferred.
• Ability to maintain patient confidentiality and adhere to HIPAA guidelines.

Responsibilities

• Welcome patients and visitors with a friendly attitude, reflecting our dedication to excellent customer service.
• Schedule and confirm appointments accurately using our scheduling system.
• Collect and update patient information, maintaining complete and accurate records.
• Manage incoming calls, responding promptly to inquiries and directing messages to the appropriate staff.
• Coordinate patient check-ins and check-outs to maintain a smooth patient flow.
• Collaborate with medical staff to support timely and effective patient care.
• Keep the reception area and waiting room clean and organized.
• Foster a positive and cooperative work environment by working closely with team members to achieve clinic goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED