Admin Support Assistant

County of Mecklenburg, NC•Charlotte, NC

1d•$20 - $27•Onsite

About The Position

Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.

Requirements

Minimum of two years of administrative experience
High School Diploma or equivalent
May require a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges
May require an Annual Motor Vehicle Record (MVR) check
Knowledge of administrative and clerical procedures and systems using various computer applications, managing files and records
Knowledge of principles and processes for providing customer and employee services
Knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer service skills
Coordination and organization skills
Judgement and decision making skills
Time management skills
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Data entry skills
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Strong customer service skills
Strong data entry skills
Strong communication skills and Microsoft office skills

Responsibilities

Provide administrative support to internal departmental staff
Respond to inquiries and resolve administrative issues that may arise
Prepare written correspondence such as memos, forms and emails
Create, maintain, organize and enter information into databases and use various computer applications
Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
Operate mail systems and coordinate the flow of information, internally or externally
Schedule, confirm and maintain meetings, events, and schedules
Compose, type, and distribute information such as meeting notes, agendas, and general information
Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.