Admin Program Manager, Product Organization

Snowflake•Menlo Park, CA

38d

About The Position

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Snowflake is looking for an experienced and strategic Admin Program Manager to lead our administrative operations within the Product organization. In this role, you will oversee the Product Admin Program, serving as both a lead for the Executive Assistant (EA) community and a partner to Product executives and their cross functional partners. You’ll drive excellence in administrative operations by developing scalable processes, designing programs that support growth, and ensuring consistent, high-quality support for our leaders. This position is ideal for someone who thrives in a fast-paced, evolving environment, can create structure from ambiguity, and is passionate about building and leading programs that elevate operational excellence.

Requirements

Bachelor’s degree and 10+ years of relevant experience, including executive support, operations, or program management roles.
Proven ability to lead and develop high-performing administrative teams.
Demonstrated success in program design, implementation, and scaling within a large, complex organization.
Exceptional communication, interpersonal, and organizational skills.
Strong analytical and strategic thinking skills; able to connect program-level decisions to business outcomes.
Ability to manage multiple competing priorities with attention to detail and a sense of urgency.
Experience with hiring, onboarding, and performance management for administrative professionals.
Strong understanding of cross-functional partnership across Product, HR, Recruiting, and Finance.
Tech-savvy with proficiency in productivity and collaboration tools (Google Workspace, Slack, Workday, etc.).
Passion for Snowflake’s mission and values, and ability to foster them within the admin community.

Responsibilities

Serve as the primary lead for the Product Admin Program, ensuring consistent execution and alignment across all administrative functions.
Partner with Product leadership and the Executive Operations team to define program strategy, goals, and success metrics.
Design, implement, and continuously improve operational systems, workflows, and best practices that enhance administrative effectiveness.
Represent the Product Admin community in cross-functional meetings and strategic planning sessions.
Provide leadership, mentorship, and professional development support to EAs across the Product organization.
Lead hiring processes for new EAs, including job design, interview coordination, and onboarding.
Foster community, collaboration, and knowledge sharing within the admin team through regular syncs, trainings, and feedback loops.
Build programs that recognize and reward high performance, while ensuring equitable development opportunities.
Partner with executives and admin on performance management and lead calibration processes for the Product admin team, ensuring a high bar for performance, consistent evaluation standards and growth opportunities.
Partner with executives to optimize administrative support across teams—balancing priorities, coverage, and business impact.
Drive initiatives around headcount planning and support structure in partnership with Admin Leads, HR and Finance.
Oversee onboarding and offboarding programs for EAs, ensuring consistency and scalability.
Identify gaps and propose new programs or systems that streamline administrative operations across the org.
Collaborate with Recruiting, HR, Finance, and Executive Operations to align on processes, communication, and strategic initiatives.
Manage communications and resources that keep teams informed and aligned, such as internal newsletters, wikis, and admin toolkits.
Lead coordination of large-scale team events and meetings – such as Admin onsites, Admin team meetings, and training programs.