Admin Processor

Global Channel Management • Milwaukee, WI

18d

About The Position

Admin Processor needs 1 year in telephone customer service or related experience Admin Processor requires: 1 year in telephone customer service or related experience Excellent communication skills Knowledge of the use of PCs and related software Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio. Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers Admin Processor duties: Responds to telephone inquiries and complaints using standard scripts and procedures Answers questions regarding child support payments posting, payments disbursement, and account histories. Defines or resolves inquiries received either through written or telephone correspondence. Gathers information, researches/resolves inquiries and logs customer calls Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Maintains updated records and logs. All other duties as assigned

Requirements

• 1 year in telephone customer service or related experience
• Excellent communication skills
• Knowledge of the use of PCs and related software
• Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.
• Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Answers questions regarding child support payments posting, payments disbursement, and account histories.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Maintains updated records and logs.
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed