Affordable Admin/Customer Service Associate - Long Beach (Full-time)

Inspiration Property Management, Inc. • Los Angeles, CA

1d • $23 - $24 • Onsite

About The Position

We are seeking a compassionate and skilled Admin / Customer Service Associate to support operations at a 300-unit affordable housing community in Downtown LA. This role is ideal for someone who thrives in a people-centered environment, is highly organized, and can support residents, many of whom are part of vulnerable or mental-health–related populations, with professionalism and empathy.

Requirements

• Experience working with individuals in DTLA mental health environments using compassion, patience, and trauma-informed approaches (preferred)
• Strong communication and customer-service skills
• Ability to remain patient, empathetic, and professional
• Willingness to learn trauma-informed care and de-escalation practices
• Bilingual: Spanish required for daily communication
• Reliable, organized, and able to work independently

Nice To Haves

• Experience working with individuals in DTLA mental health environments using compassion, patience, and trauma-informed approaches (preferred)

Responsibilities

• Provide daily customer service and administrative support for residents and staff
• Support de-escalation efforts and collaborate with service providers
• Maintain accurate documentation and assist with property operations
• Uphold safety, confidentiality, and professional boundaries
• Use essential systems and applications (Outlook, Teams, Yardi, Maintenance IQ, MyQ, SharePoint, etc.)

Benefits

• Medical, Dental, Vision
• 401(k) with Company Match
• Life Insurance Plan
• Pet Insurance Discount
• Bereavement Leave
• Paid Training & Clear Growth Path
• Consistent support from an experienced Supervisor
• Career growth opportunities across our Southern California portfolio
• Collaborative, family-oriented company culture that values leadership and initiative

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees