Admin and Customer Service Associate

Nova Analytic Labs LLC•Portland, ME

About The Position

Nova Analytic Labs is a startup business interested in energetic, dedicated and experienced individuals to join our team. The person that fills this role will join Nova as one of the first team members. Everyday will be an opportunity to design innovative and efficient solutions to daily operations and support the high quality and rapid testing experience provided by Nova. This role will initially be a mixed role. The primary focus will be to provide administrative support as it relates to laboratory launch tasks. The other focus will initially be on supporting sales, customer service and marketing related launch tasks. This position will work with the laboratory to assist in requisitioning, coordination of lab technicians, remote samplers, and field sampling as needed. This position will also be required to be on the road at least 1 day per week to function as a sample courier. The duties involve using the company vehicle to travel to client sites and pickup samples for testing.

Requirements

Advanced computer skills and ability to configure and program various SaaS software platforms used in day-to-day management of tasks, communication, finances, CRM etc. Experience with Zoho platform is a plus.
Bachelor degree with management experience preferred
2 years college coursework or high school diploma
1-3 years of administrative experience, supervisory role preferred

Nice To Haves

Preferred experience in the cannabis testing, food testing or environmental testing field

Responsibilities

Highly proficient with software and technology solutions. Advanced computer user skills required.
Responsible for providing day to day supervision over administrative tasks
Responsible for receipt and transfer of samples
Function as an occasional sample courier using company provided vehicle
Responsible for maintaining sample logs and METRC chain of custody
Responsible for accurate data entry when necessary
Responsible for understanding and following all necessary SOPs
May be required to provide support and training to clients on-site
Ensures resolution of ordering errors before samples are returned to clients
Assists administrative team with sales and marketing projects
Provides orientation and performance feedback on appropriate staff
Reviews policies and procedures to meet specific guidelines
Ensures prompt resolution of clerical errors
Maintains documentation and resolution of problem samples
Responsible for data entry and review, both in oversight and production
Responsible for documentation and resolution of customer complaints
Works as a liaison between laboratory, client base and lab management
Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits
Field calls, emails from clients
On-board clients as necessary
Organize promotional materials, marketing outreach
Monitor communication platforms