Admin Assistant - Front Desk

Seneca Gaming Corporation•Niagara Falls, NY

5d•$18

About The Position

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Responsible to maintain absolute confidentiality and integrity with all written and oral information regarding tribal and casino operations, management, and staff. 2. Maintain department and administrative records and files and generate correspondence, meeting minutes and requested reports. 3. Assist in the preparation of regularly scheduled reports. 4. On occasion, perform data entry and build reports. 5. Enter and edit weekly payroll records in appropriate timekeeping software. 6. Record and track department attendance. 7. Maintain inventory of department office supplies and requisition items on a weekly basis or when needed. 8. Answer appropriate telephones. Take detailed and accurate messages and take initiative to solve problems or provide requested information. 9. Receive, open and distribute incoming mail as directed. Research information to answer or respond to mail and/or correspondence. 10. Schedule meetings when directed. Ensure all participants are notified, equipment requirements identified and scheduled, and other amenities furnished as required. 11. Provide exemplary customer service to both internal and external contacts. 12. Prepare customer service responses. 13. Review and pay routine department invoices. 14. Assist the department managers and Supervisors as needed. 15. Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation. 16. Other duties as assigned by management. 17. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 18. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 19. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 20. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 21. Attend all necessary meetings. 22. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS: Education/Experience: 1. Must be 18 years of age or older upon employment. 2. High school diploma or equivalent required. Associate’s Degree preferred 3. Three (3) to five (5) years of administrative/clerical work or casino management experience required. 4. Previous customer service experience required. 5. Must have excellent grammatical skills. 6. Successful candidate must be an experienced, results oriented, hands-on professional with a pleasant personality and the ability to interact with the public and coworkers. 7. Knowledge of office machines is required including fax, copier, and personal computer. 8. Must be computer proficient, including experience with Microsoft Word, Excel, and PowerPoint. 9. Lodging Management System (LMS) experience preferred. 10. Must be able to work in an intense and fast-paced environment where a high degree of concentration is necessary to perform the required job duties. 11. Must present a professional appearance and demeanor in dealing with the general public. Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Ability to write routine correspondence and to speak effectively to the public, employees and customers. 3. Must have the ability to deal effectively and interact well with the customers and employees. 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to stand, walk, and move through all areas of the casino. 2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. 3. Adequate manual dexterity to operate office equipment. 4. Light lifting. 5. Occasional travel. 6. Must be able to effectively understand and communicate to candidates and employees. 7. Must be able to stand, walk, and move through all areas of the casino. 8. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Three (3) to five (5) years of administrative/clerical work or casino management experience required.
Previous customer service experience required.
Must have excellent grammatical skills.
Successful candidate must be an experienced, results oriented, hands-on professional with a pleasant personality and the ability to interact with the public and coworkers.
Knowledge of office machines is required including fax, copier, and personal computer.
Must be computer proficient, including experience with Microsoft Word, Excel, and PowerPoint.
Must be able to work in an intense and fast-paced environment where a high degree of concentration is necessary to perform the required job duties.
Must present a professional appearance and demeanor in dealing with the general public.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Adequate manual dexterity to operate office equipment.
Light lifting.
Occasional travel.
Must be able to effectively understand and communicate to candidates and employees.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

Associate’s Degree preferred
Lodging Management System (LMS) experience preferred.

Responsibilities

Responsible to maintain absolute confidentiality and integrity with all written and oral information regarding tribal and casino operations, management, and staff.
Maintain department and administrative records and files and generate correspondence, meeting minutes and requested reports.
Assist in the preparation of regularly scheduled reports.
On occasion, perform data entry and build reports.
Enter and edit weekly payroll records in appropriate timekeeping software.
Record and track department attendance.
Maintain inventory of department office supplies and requisition items on a weekly basis or when needed.
Answer appropriate telephones. Take detailed and accurate messages and take initiative to solve problems or provide requested information.
Receive, open and distribute incoming mail as directed. Research information to answer or respond to mail and/or correspondence.
Schedule meetings when directed. Ensure all participants are notified, equipment requirements identified and scheduled, and other amenities furnished as required.
Provide exemplary customer service to both internal and external contacts.
Prepare customer service responses.
Review and pay routine department invoices.
Assist the department managers and Supervisors as needed.
Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation.
Other duties as assigned by management.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.