Admin and Customer Care Coordinator - Be the Heart of a Growing Team
About The Position
Are you looking for more than just a job? At Shine, we don’t just clean windows — we Create a Brighter World by serving our community with excellence, joy, and integrity. Shine of Oakland County is a local, family-owned home services business specializing in window cleaning, pressure washing, and holiday lighting. We’re part of a growing national brand and proud to serve our neighbors here in Southeast Michigan. We’re seeking a driven, organized, and upbeat team member who’s ready to play a vital role in our local operation. You’ll manage customer communication, scheduling, and support tasks that help our technicians and clients have a seamless, joyful experience. This position will start as part-time, approximately 20–25 hours per week, and has the potential to grow into a full-time role (35–40 hours/week). Shine is a seasonal business, with peak seasons in spring, summer, and especially during the holiday lighting season in the fall and winter. As our demand increases with the seasons—and as our business continues to grow in the community—this role is expected to expand in both hours and responsibility.
Requirements
- Strong organizational and time management skills
- Excellent phone and email communication
- A friendly, upbeat attitude and a heart for service
- Comfortable using office technology (email, scheduling tools, CRM software) and able to type and communicate clearly and professionally
- Familiarity with the Oakland County area to help efficiently schedule routes and reduce windshield time
- Ability to work independently and with a team
- A growth mindset — ready to take on more as Shine grows!
Responsibilities
- Customer Communication – Answer incoming and make outgoing phone calls, respond to emails, schedule service appointments, and follow up after jobs with care and professionalism.
- Scheduling Support – Coordinate technician routes and manage the daily/weekly schedule using Shine’s proprietary systems.
- Admin Support – Assist the owner and team with administrative tasks including invoicing, data entry, payroll prep, ordering supplies, and filing.
- Team Culture & Morale – Help maintain a positive and encouraging atmosphere in the office and during team huddles.
- Marketing & Sales Support – Assist with local marketing initiatives such as outbound calls, email follow-ups, and CRM updates.
Benefits
- Bonus based on performance
- Company parties
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Training & development
- Paid training and hands-on support
- Flexible daytime scheduling to fit your life
- Free coffee (because yes, it matters)
- Occasional team breakfasts or lunches
- A positive, encouraging team that works hard and has fun
- Paid holiday time
- Paid sick time (as required by the State of Michigan)
- SIMPLE IRA with employer matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
