Adm Support Supervisor

County of Mecklenburg, NC•Charlotte, NC

1d•$52,132 - $65,165•Onsite

About The Position

Administrative Support Supervisor The Department of Community Resources (DCR) provides individuals and families with immediate access to a diverse range of Mecklenburg County Health and Human Services (HHS) programs and onsite community partner services through an integrated service delivery model in Community Resources Centers throughout the County. Position Specific Summary This position is located at the Mecklenburg County Health and Human Services Community Resource Center and will directly supervise Department of Community Resources team members in Quick Services Areas: Document Counter, Food Pantry, Computer Room and Cashier Station. Position will also require supportive supervision of team members in other areas such as: Service Point, Kids’ Corner, and Customer Experience Specialists. Position Summary Supervises, plans and participates in clerical, administrative and program related activities for a division or program. Provides and oversees information to the general public or customers. Oversees a variety of administrative and clerical support services.

Requirements

Minimum of six years of administrative experience
Associate'sdegree in a related field
May require a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges
May require an Annual Motor Vehicle Record (MVR) check
Knowledge of Administrative and clerical procedures and systems using various computer applications, managing files and records
Knowledge of Principles and processes for providing customer and employee services
Knowledge of Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Active listening and reading comprehension
Effectively communicate
Collaboration and leadership
Coordination and organization
Judgement and decision making
Time management
Adaptability:Maintainingeffectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Partnership:Identifyingopportunities andtaking action to buildstrategic relationships between one's area and other areas, teams, departments,unitsor organizations to help achieve business goals
Building Trust: Interacting with others effectively to build confidence in one’s intentions and those of the organization
Collaboration: Working effectively and cooperatively with others;establishingand maintaining good working relationships
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand andretainthe information provided
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
Decision Making:Identifyingand understanding issues, problems, and opportunities; comparing data fromdifferent sourcesto draw conclusions; using effective approaches for choosing a course of action or developingappropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Developing Others: Planning and supporting the development of individuals’ skill and abilities so that they can fulfill current or future job/role responsibilities more effectively
Follow-up:Monitoringthe results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.
Planning and Organizing:Establishingcourses of action for self and others to ensure that work is completed efficiently
Data Entry
Intermediate use in Microsoft Office Suite
Proficient in various computer applications

Responsibilities

Supervise and coordinate the activities of clerical and administrative support employees in a department
Prepare correspondence such as invoices, reports, memos, letters, agendas, financial statements, and other documents using various computer applications
Conduct research, compile/organize data, and prepare papers for consideration and presentation by manager, director, committees, County Manager and/or Board of County Commissioners.
Review operating practices, processes, and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committees, and other meetings
Read and analyze incoming information, memos, submissions, and reports to determine their significance and determine their distribution
Open, sort, and distribute incoming correspondence, including faxes and email
Perform general office duties, such as ordering supplies, maintaining records management database systems
Handle and/or route inquiries and citizen concerns to the proper authority for resolution.
Coordinate and direct office services, such as records, departmental finances, budget preparation, and personnel issues to aid director.
May have fiscal duties such as overseeing fee collection and conducts cash audits
Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.