Adjustments Senior Operations Production Coordinator (Onsite)

Capital One•Richmond, VA

41d•Onsite

About The Position

Adjustments Senior Operations Production Coordinator (Onsite) Capital One is seeking a smart, ambitious and talented professional that is self- motivated with excellent organizational and critical thinking skills and has a great attention to detail and the ability to work in a team productive environment. The Senior Operations Production Coordinator will participate in day to day processing functions of the Adjustments Department within Consumer Operations. The job scope includes the handling of check disbursement approvals partnering with internal departments, and finding solutions to all check disbursement related issues. The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making. Responsibilities Live the company values of Excellence and Do the Right Thing Perform research and monetary adjustment transactions in support of Adjustments operations Managing case inventory effectively Researching and resolving check transaction errors Communicate/ correspond with branches, internal departments, vendors and external banks as necessary Utilize multiple necessary systems and applications with proficiency Proactively identifying and reporting operational and /or customer experience issues appropriately to management Identifies quality or production issues and communicates them with management Follow direction and execute tasks efficiently following policies and procedures Always providing a positive customer experience Maintain quality and production scores within departmental expectations Identify and escalate issues to management as necessary Positive role model for the team Other responsibilities as assigned by management Work with software applications such as Acquire, TRIPS, Imagesoft, and Fedline, SVPCO Location: This role is an essential position and requires on site attendance in Richmond, Virginia

Requirements

High School Diploma, GED or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 2 years of Data Entry experience
At least 1 year of experience within the financial or banking industry
At least 1 year experience using Google Suites or Microsoft Office

Nice To Haves

At least 4 years of Customer Service or Call Center experience
At least 2 years of experience in the financial or banking industry
At least 2 years experience using Google Suites or Microsoft Office

Responsibilities

Live the company values of Excellence and Do the Right Thing
Perform research and monetary adjustment transactions in support of Adjustments operations
Managing case inventory effectively
Researching and resolving check transaction errors
Communicate/ correspond with branches, internal departments, vendors and external banks as necessary
Utilize multiple necessary systems and applications with proficiency
Proactively identifying and reporting operational and /or customer experience issues appropriately to management
Identifies quality or production issues and communicates them with management
Follow direction and execute tasks efficiently following policies and procedures
Always providing a positive customer experience
Maintain quality and production scores within departmental expectations
Identify and escalate issues to management as necessary
Positive role model for the team
Other responsibilities as assigned by management
Work with software applications such as Acquire, TRIPS, Imagesoft, and Fedline, SVPCO