ADA Driver/Outreach Worker-Seasonal

United Planning Organization•Washington, DC

About The Position

The Shelter Hotline Program transports clients to various shelters and other programs designated locations 365 days per year, 18-24 hours per day. Driver/ Outreach workers are expected to operate UPO Shelter Hotline vehicles to transport clients along assigned routes and/or designated point to to point service destinations

Requirements

High school diploma or GED.
Two years of experience operating a 15- passenger vehicle.
Must possess a current Class D driver’s license, DOT card/certification.
Current five (5) year driving record cannot exceed more than two points.
Must be able to work a varied schedule, including nights, holidays and weekends, and drive during all types of weather.
Must have strong comprehensive geographic knowledge of Washington, DC in order to effectively navigate the streets and neighborhoods.
Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
Ability to effectively use or learn to use Microsoft Office programs (specifically, Outlook and Word) and use electronic time-keeping program.
Possess effective organizational and professional communication skills, both written and verbal.
Ability to prepare written reports as required.
Possess the abilities to work well under extreme pressure.
Ability to work effectively both independently and in team environments.

Nice To Haves

First-Aid & CPR certification.
Experience working with homeless population.

Responsibilities

Present to Shelter Hotline Call Center to receive daily driving assignment as well as related items.
Ensure the road worthiness of each vehicle to be safely driven, by performing a pre-trip inspection (Include, but not limited to checking levels of fuel, water, tire pressure and general condition, both interior and exterior for damage and wear and tear prior to departure from assigned site).
Perform a post-trip inspection of vehicle driven to ensure it is properly cleaned, fueled, and secured for use by next driver at the end of respective shift.
Document all assignment activities on/in driver’s manifest log (such as mileage, number of passengers transport, items distributed etc).
Provide outreach and transportation services to homeless adults and/or families to (designated/or) available shelters in the DC area.
Canvas the Washington, DC city streets looking for homeless, at-risk clients who need assistance with transportation and/or comfort items (such as blanks, cots, socks, beverages, food etc).
Ensure passengers are properly seated and given proper safety instructions that must be observed and abided by while being transported in any UPO vehicle.
Transport and escort, as required, identified clients to and from scheduled and approved locations, such as vacancies within the overnight shelter system, and other approved destinations as directed.
Communicate with hotline dispatcher via two-way radios to obtain resources to assist persons identified as at-risk or requiring services to combat hazards due to inclement weather.
Work closely with the Comprehensive Psychiatric Emergency Program (CPEP), DC Fire and Police departments, to relocate clients from the streets to shelter.