AD Product Manager - Chewy Health Payments

Chewy • Boston, MA

1d • Hybrid

About The Position

Chewy Health is seeking an AD Product Manager for Payments, based in Bellevue, WA or Boston, MA. This role is pivotal in leading the vision, roadmap, and delivery of the payment experience for Chewy Vet Care Practices. The successful candidate will ensure a seamless and efficient process for pet parents to pay for vet care services, pharmacy prescriptions, and clinic memberships. This involves close collaboration with internal Chewy teams, including the Rhapsody Practice Information Management System team, to integrate payment processes and maintain consistency with Chewy's overall checkout experience. This is a unique opportunity to shape the future of modern pet care delivery at Chewy, requiring ownership of the product roadmap from feature definition and prioritization to coordination with UX Design and Tech Teams, and managing development through delivery to ensure timely launches, KPI achievement, and continuous improvements.

Requirements

• 10+ years of professional experience in digital product management or an allied area.
• Bachelor’s degree or equivalent experience in Computer Science, Engineering, Business, or a related subject area preferred.
• Proven track record owning products from ideation through delivery—either independently or by leading teams.
• Demonstrated ability to solve customer problems in ways that also deliver business value.
• Strong ability to drive strategy connecting the dots between insights, product architecture, and long-term strategy.
• Clear, effective communicator—capable of aligning collaborators across teams and levels.
• Collaborative partner who brings others along in the process.
• Comfortable using data to inform decisions, measure success, and uncover opportunities.
• Strong attention to detail and ability to complete tasks in complex, fast paced environments.

Nice To Haves

• Understanding of the pet care industry and current trends crafting the space.
• Experience working in payment acceptance or financial product development.
• Experience working with healthcare technology, especially EMRs, PIMS, or other health information management systems.
• Experience in e-commerce and in-store environments.

Responsibilities

• Build a customer-centric payment experience for pet parents and customer care Team Members at CVC practices, and across other Chewy Health payment environments, ensuring a seamless, efficient user experience.
• Partner with Rhapsody Practice Information Management System Team Members to ensure seamless invoicing, payment collection, and receipt processes for in-clinic and virtual care team representatives.
• Own payment method expansion strategy for Chewy Health partnering with engineering and user experience build teams to launch new experiences.
• Partner with Chewy Health learning & development teams to develop standard operating procedures for paying experiences.
• Work closely with Payment Operations to ensure robust performance of all payment products across all Chewy Health environments.
• Engage with Chewy Customer Care to understand and resolve customer difficulties related to Chewy Health paying experiences.
• Partner closely with Payment team product leaders to develop and manage consistent paying experiences across all of Chewy.
• Work closely with Chewy data analytics teams to define and monitor success metrics, and apply insights to test, learn, evolve product requirements, and refine user experiences.
• Establish and run strong mechanisms for alignment and progress tracking across technical and non-technical partners.
• Work with product, engineering, UX, customer service, Chewy Health, and Chewy Core teams, as well as merchandising and executive collaborators.

Benefits

• 401k
• new hire and annual equity grant
• annual bonus (for C08+ positions)
• medical/Rx insurance
• vision insurance
• dental insurance
• life insurance
• disability insurance
• hospital indemnity insurance
• critical illness insurance
• accident insurance
• parental leave
• family services benefits
• backup dependent care
• flexible spending accounts
• telemedicine
• pet adoption reimbursement
• employee assistance program
• 10% off pet insurance
• 20% off at Chewy.com
• unlimited PTO (for Exempt salary team members)
• six paid holidays per year
• paid sick and family leave (in compliance with applicable state and local regulations)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees