Acute Care Specialist

Abbott

13d•$21 - $42

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Abbott is a Fortune 50 global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading, science-based offerings in diagnostics, medical devices, nutritionals and branded generic pharmaceuticals, Abbott serves people in more than 150 countries and employs approximately 70,000 people. Founded in 1903 and restructured to focus on innovative nutrition products, the company that evolved into Abbott Nutrition built its reputation on nutritional excellence through solid scientific advances. We are a worldwide leader in nutrition science, research, and development. Abbott Nutrition is a division of Abbott, the global, broad-based health care company. Every day, our global team of scientists is working hard to discover and develop nutritional and related health care products that advance the quality of life for people of all ages. Health care professionals and their patients trust us to provide cutting-edge nutrition products that meet changing nutrition needs. And we deliver on their expectations—providing a vast array of nutritional and therapeutic products that help babies and children grow, work to keep bodies strong, and support the unique needs of patients with chronic illnesses. We are behind some of the world's most trusted names in pediatric, adult, and healthy living nutritional product brands such as: Similac® Advance®, Similac Expert Care® Alimentum®, and Similac® Soy Isomil® in infant formulas PediaSure® and Pedialyte® for children Ensure® for active adults Glucerna® for people with diabetes Primary Function / Primary Goals / Objectives: Abbott’s Acute Care Inside Account Specialist position provides quality service and products to Abbott Nutrition customers. The Acute Care Inside Sales Specialist is responsible for providing services and resources to acute care customers, including, physicians, nurse practitioners, physician assistants, registered dietitians, nurses, supply chain personnel and various healthcare professionals. This position works as a collaborative partner with the field sales force to maintain and drive AN business. Strong relationships among healthcare professionals are built by providing service, support, and education in alignment with sales and marketing strategies and direction. This position is based in Columbus, Ohio.

Requirements

Bachelor’s Degree required, preferred in fields of Nutrition, Business, or Communication
A strong business acumen
Nutritional or science background is preferred
Ideal candidates would have a proven track record of success in customer service or relationship-based positions.
Demonstrated leadership and the drive to achieve beyond what is expected.
Excellent customer relationship building skills.
Strong communication, persuasiveness, and active listening skills.
Must be able to work in a team environment and collaborate with others including openness to coaching and mentoring from others.
Initiative and strong planning and time management skills.
A strong interest in achieving and exceeding daily call goal quotas.
Proficiency in computer skills and use of sales databases.
Ability to manage monthly budget responsibilities and education distribution.
Able to multitask in a fast paced environment and focused to expand the customer relationship.
Enthusiasm and passion is a must!
Knowledge of applicable regulatory standards and requirements for infant formula and adult nutritional products.

Responsibilities

Responsible for supporting acute care hospitals and leave of absences with phone coverage to accounts across the nation.
Building and maintaining relationships with healthcare professionals in the inpatient setting through leveraging educational resources designed to result in optimal patient care and improved outcomes.
Demonstrate the ability to address each customer's unique needs, while providing them with the proper information and appropriate solution based on the customer's specific needs and interests.
Communicates ethically and in accordance with the company’s marketing strategy.
Responsible for implementing and maintaining the effectiveness of the internal systems.
Collaborates cross-functionally with internal and external customers.
Build, maintain and leverage relationships with existing Abbott customers during short- and long-term field territory vacancies.
Responds to inbound customer calls place outbound calls to assigned hospital customers.
The Acute Care Inside Sales Specialist is accountable for a targeted number of healthcare facilities, in accordance with sales direction.
The focus of accountability lies in the area of ensuring that the representative positively influences the product decisions of the healthcare professional and contractual products.
It is mandatory that the representative is personally aware of and in compliance with the Medicare/Medicaid reimbursement and federal regulations concerning Abbott products.
The representative must appropriately manage health care professionals (HCP) concerns regarding products, patient education services, reimbursement issues, contract requirements and continuing education.
Clinical understanding of AN products plays a major role in Abbott customer satisfaction.