ACURA GENIUS PRODUCT SPECIALIST

Hanania Automotive Group•Miami, FL

About The Position

The Acura Technologist- Delivery Specialist is responsible for delivering comprehensive information and a superior customer service experience before, during and after the sales process. We are currently seeking a unique individual that understands and can relay complex technology to customers and enjoy doing it. The individual we seek will be technically savvy with social media, possess exceptional customer handling skills, and event planning skills.

Requirements

A friendly, outgoing personality with excellent communication skills.
Passion for technology and willingness to learn about Acura’s lineup.
Strong organizational skills and attention to detail.
A team player who thrives in a fast-paced, customer-focused environment.
Must be able to pass pre-employment screen (background & hair follicle drug test).

Responsibilities

Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer.
Provide and offer comprehensive product information throughout the sales process to customers.
Support the Sales Consultant with customer questions regarding product features and benefits.
Locate and collect technical information and make it available as a resource for the entire retailer staff.
Be able to meet, greet and interact with customers effectively.
Fully explain vehicle features, applications and benefits.
Engage customers to return to the retailer for an Encore delivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.
Follow-up with customers after the sales and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
Acquire and maintain knowledge on all vehicles and technology.
Achieve customer satisfaction targets as assigned by management.
Uphold high ethical standards and maintain a professional appearance at all times.
Other duties as assigned.