Acumen Community Navigator

Rise Services, Inc.•Charlotte, NC

54d

About The Position

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify. The Community Navigator will support their clients by providing information, technical assistance, and support. The Community Navigator will also develop, manage, and implement training for clients. In addition, the Community Navigator will coordinate with employers and assist during the recruitment process.

Requirements

Must be 18 years old or older
High school diploma or high school equivalency (GED)
Clearance of a criminal background check
Clearance of North Carolina Health Care Abuse Registry check
Valid driver's license
Qualified in CPR and first aid/willing to attain certification
Exceptional organizational and communication skills
Ability to make long term connections for individuals, their families, and the agency
Effective interpersonal and communitive skills that consistently respect participants and family members and their ability to make choices
Ability to develop and maintain positive relationships with community agencies

Nice To Haves

Demonstrating full knowledge of the NC Individual and Family Directed Service Model
Have good knowledge of community resources, opportunities, and valuable connections within the community
Skilled in facilitating and providing programs for adult learners including identifying updates in materials and instructional strategies.
Experience with assisting participants and family members in developing support networks that include natural (unpaid) and other community supports
Ability to effectively advocate for participants with intellectual and other developmental disabilities and collaborate with legal guardians, family members, service providers, professionals, and members of the community on behalf of the participant the community navigator is supporting
Understands the principles of self-direction services
Trained in: Communication, Cultural Diversity, Alternatives to Restrictive Interventions, Blood Borne Pathogens, HIPPA and Confidentiality, Client Rights and Responsibilities

Responsibilities

Develop, implement, and maintain training programs for employers while meeting state guidelines
Prepare participants in locating and accessing Non-Medicaid community supports/resources
Assist the employer in identifying and sustaining an effective personal support network of family, friends, and paid supports
Provide technical assistance with developing, implementing, and modifying a back-up plan for services, staffing for emergencies, and/or worker absences
Monitor trainee progress, review homework, and answer questions
Provide education and guidance, throughout the training the process
Hold virtual/phone meetings with trainees to ensure understanding
Assist employer with compliance with Medicaid funding
Assist the employer in developing effective recruiting, interviewing, hiring, scheduling, supervising and payroll practices
Maintain regular contact with employer and their contacts
Complete required contact documentation in a timely manner
Process and request related paperwork and manage electronic communication
Register and enroll trainee in trainings as appropriate
Issue a certificate of completion to certified trainees
Ability to work flexible hours to meet the needs of participants/employers
Maintain confidentiality regarding all communication and information related to the participant, employees and other people involved with the individual's services.
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act