Activities Supervisor

EOS•Marathon, FL

9d•Onsite

About The Position

The Activities Supervisor oversees the daily operation of all resort recreational and leisure activities, ensuring exceptional guest experiences that align with luxury hospitality standards. This role combines hands-on leadership, guest engagement, staff supervision, and program coordination to deliver memorable, safe, and high-quality activities for guests of all ages.

Requirements

Previous experience in recreation, activities, hospitality, or guest services (resort or hotel preferred)
Prior supervisory or leadership experience strongly preferred
Strong guest service orientation with excellent communication skills
Ability to lead diverse teams and manage multiple activities simultaneously
Knowledge of safety procedures, first aid, and CPR (certification preferred or required)
Energetic, outgoing personality with a professional appearance and demeanor
Flexible schedule, including weekends, holidays, and evenings
Ability to stand, walk, and be active for extended periods
Ability to lift and move recreational equipment as needed
Comfortable working outdoors in various weather conditions
Able to carry 75 pounds+

Responsibilities

Supervise and coordinate daily recreational activities, including poolside programs, outdoor adventures, children’s activities, and special events
Ensure all activities reflect the Hawks Cay Resort brand standards and exceed guest expectations
Actively engage with guests to promote activities, handle inquiries, and personalize experiences
Address guest feedback and resolve concerns promptly and professionally
Supervise, train, schedule, and motivate activities staff
Lead by example with a service-focused, energetic, and professional approach
Conduct daily briefings and ensure staff are knowledgeable about schedules, safety procedures, and guest service standards
Ensure all recreational areas, equipment, and facilities are clean, safe, and well-maintained
Enforce safety guidelines, resort policies, and local regulations at all times
Monitor activity participation levels and adjust programming as needed
Complete incident reports and respond to emergencies following resort protocols
Assist in planning seasonal programs, special events, and themed activities
Coordinate with other departments (Spa, Food & Beverage, Front Office, Housekeeping, & Admin) to ensure seamless guest experiences
Manage activity schedules, signage, and promotional materials