Activities Hub Supervisor

Blackberry Farm

1d•Onsite

About The Position

Blackberry is looking to add a creative, energetic, and enthusiastic person to supervise the successful operation of Activities/Adventure, Retail and Front of House Concierge teams. This position plays a vital role in impacting the guest experience while providing world-class hospitality. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

Requirements

High School diploma
2–3-year Hospitality or Customer Service experience
Must have a valid driver’s license
Must be able to communicate effectively with guests, managers and team members
Must have excellent written and verbal communication skills
Basic knowledge and understanding of math and general accounting
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to simultaneously manage diverse tasks

Responsibilities

Ensure Every Guest Every Time has their expectations exceeded
Set standards and lead the Adventure Concierge Team by example
Ensure the guest is always the number one priority for our teams by demonstrating a “yes” attitude
Maintain a keen understanding of Resort Suites, Opera, and Lightspeed
All Adventure Concierge duties, including answering phones and assisting guests with requests
Monitor the operations for the Retail shop, sales and inventory
Supervising the transportation system for guest transportation to/from all activities both on and off property
Must stay alert to weather conditions
Resolve activity questions and concerns
Oversee the training plans of all new Adventure Concierge employees to ensure that they have proper position and property knowledge
Develop the knowledge of current Adventure Concierge team members through cross-training
Cover any shift needed
Comply with all company policies and procedures
Maintain regular and consistent attendance
Work well with other Team Members, Managers and interact with our guests
Be a positive motivator to the team
Ensure efficiency by coordinating Adventure Concierge and Valley schedules based on guest occupancy and business needs
Verify employees’ work hours through the payroll system
Assist with monthly inventory for the Retail shop
Oversee completion of all Adventure Concierge tasks
Monitor and maintain labor budgets for Adventure Concierge, BMTN Retail, and Valley
Assist with writing and giving mid-year and end of year reviews as needed
Schedule cross training for all departments during non-peak periods
Provide content/edits for adventure programs to Marketing and Training