ACT Team Administrative Support

Clarvida•Green River, NC

8d•$16 - $18•Onsite

About The Position

We’re hiring an ACTT Administrative Support Specialist to join our Assertive Community Treatment Team in North Carolina. In this role, you’ll provide essential administrative support to the ACTT program, ensuring accurate tracking, documentation, and coordination of referrals, authorizations, and clinical intakes. You’ll play a key part in streamlining program operations and supporting team efficiency through data entry, scheduling, and communication with staff, clients, and community partners.

Requirements

High School Diploma or GED required
Prior experience in administrative or office support roles
Excellent typing, data entry, and computer skills, including proficiency in Microsoft Word, Excel, and Outlook

Nice To Haves

Associate’s degree in medical office administration, medical transcription, or a related field
Prior experience in a behavioral health or healthcare setting

Responsibilities

Receive, track, and document referral information for new ACTT consumers via email, fax, and phone
Collect and verify all financial and clinical intake documentation, including insurance cards, eligibility forms, and medical records
Maintain and update electronic health records and program spreadsheets for caseloads, authorizations, and PCP updates
Track pending and active service authorizations, re-authorizations, and compliance metrics
Support new client orientations as needed
Process data entry and documentation in CaseWorks and other software systems
Assist with daily office operations, communication, and administrative coordination