Administrative Support Team Member

Transcat, Inc.•Fullerton, CA

10h

About The Position

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? Here’s what Transcat has to offer— Work that matters A values-based culture where people care about each other and the work they do together Flexibility Training and development to accelerate learning and career advancement Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE! Position Summary Under the direction of the Administrative Support Team Lead(s) (ASTL), the Administrative Support Team Member (ASTM) collaborates with the Operations Manager and administrative staff to support customer care and laboratory operations. This role is responsible for identifying training needs in customer care and lab support functions, providing purchasing services, and delivering customer-facing quotes/proposals for service. The position requires strong technical knowledge of Calibration and Repair Services, including related quality standards, and provides support for expediting services beyond Transcat’s direct control.

Requirements

Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; remains calm and focused and relies upon reason even under time pressure and/or in the face of customer concerns
Collaborates effectively and efficiently with lab management and personnel; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed
Speaks clearly and persuasively in positive or negative situations; listens and asks clarifying questions to understand an opportunity or concern and move toward resolution; responds quickly, fully, and respectfully to questions; demonstrates group presentation skills; exhibits full engagement in meetings
Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet the needs of the reader; presents numerical data effectively; able to read, interpret, and analyze written information
Two to four years’ related experience and/or training, or equivalent combination of education and experience, with a focus on purchasing

Responsibilities

Respond promptly to leads, support tickets, service requests, quotes, and status inquiries.
Monitor Salesforce dashboards to ensure urgent cases are addressed in a timely manner.
Purchase calibration and repair services from approved vendors, ensuring compliance with Company standards.
Collaborate with lab personnel and management to maintain efficient workflow and timely service delivery.
Communicate with customers to confirm payment methods and resolve related inquiries.
Conduct interviews with vendor representatives as needed to assess capabilities and offerings.
Develop and evaluate qualified suppliers, as needed, to secure competitive bids.
Review and analyze price quotations.
Participate in contract negotiation, as needed.
Manage lab purchasing for supplies, parts, standard calibrations/repairs, product replacements, and non-capital equipment.
Coordinate purchasing requirements with operating departments to ensure alignment with Company needs.
Expedite delivery of critical equipment and services.
Oversee assigned purchasing categories, which may involve transactions totaling several million dollars per year.
Review requisitions for accuracy and completion.
Liaise with vendors to obtain detailed product or service information, including pricing, turnaround times, and delivery schedules.
Estimate values based on market knowledge and prepare purchase orders or bid requests accordingly.
Approve invoices for payment in compliance with established procedures.
Provide information to appropriate departments regarding delivery issues for the return of customer goods.
Ensure proper application of contract review process.
Contact customers via phone and email to provide timely support and/or resolution of issues.
Perform other related duties as assigned or directed by management.
Model the Company’s values to influence others to perform in an aligned manner.
Other duties as assigned