Customer Support - Dispatching/Follow Ups

NEST•Bonita Springs, FL

41d•$18

About The Position

Fast-paced role. Big support. Strong benefits. If you like staying busy, helping people, and being part of a team that actually works together—this might be your next move. Who We Are NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards. We believe great service starts with great people—and we invest in teams that care about doing things right. What You’ll Do You’ll be right in the middle of the action—connecting clients, service providers, and internal teams to keep operations running smoothly. Busy? Yes. Boring? Never. Who Thrives in This Role People who enjoy fast-paced, high-energy environments Team players who like collaborating and supporting others Strong communicators who keep things professional and positive Organized multitaskers who stay cool under pressure

Requirements

High school diploma or GED
1–2 years of customer service experience
Comfortable with computers and learning new systems

Responsibilities

Be the friendly, professional first point of contact via phone, email, text, and chat
Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
Track, update, and manage work orders so nothing falls through the cracks
Follow up to confirm services are completed—then close the loop
Prioritize work based on urgency and service level agreements (SLAs)
Collect invoices, signed work orders, and required documentation
Keep clear, detailed notes so everyone stays informed and aligned
Help onboard new service providers and support coverage needs
Problem-solve in real time, handle basic issues, and escalate when needed
Multitask like a pro—calls, systems, and updates all at once
Jump in to support teammates when things get busy