Customer Support - Dispatching/Follow Ups
About The Position
Fast-paced role. Big support. Strong benefits. If you like staying busy, helping people, and being part of a team that actually works together—this might be your next move. Who We Are NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients' brand standards. We believe great service starts with great people—and we invest in teams that care about doing things right. What You'll Do You'll be right in the middle of the action—connecting clients, service providers, and internal teams to keep operations running smoothly. Be the friendly, professional first point of contact via phone, email, text, and chat Dispatch and schedule Independent Service Providers (ISPs) across the U.S. Track, update, and manage work orders so nothing falls through the cracks Follow up to confirm services are completed—then close the loop Prioritize work based on urgency and service level agreements (SLAs) Collect invoices, signed work orders, and required documentation Keep clear, detailed notes so everyone stays informed and aligned Help onboard new service providers and support coverage needs Problem-solve in real time, handle basic issues, and escalate when needed Multitask like a pro—calls, systems, and updates all at once Jump in to support teammates when things get busy Busy? Yes. Boring? Never.
Requirements
- High school diploma or GED
- 1-2 years of customer service experience
- Comfortable with computers and learning new systems
Responsibilities
- Be the friendly, professional first point of contact via phone, email, text, and chat
- Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
- Track, update, and manage work orders so nothing falls through the cracks
- Follow up to confirm services are completed—then close the loop
- Prioritize work based on urgency and service level agreements (SLAs)
- Collect invoices, signed work orders, and required documentation
- Keep clear, detailed notes so everyone stays informed and aligned
- Help onboard new service providers and support coverage needs
- Problem-solve in real time, handle basic issues, and escalate when needed
- Multitask like a pro—calls, systems, and updates all at once
- Jump in to support teammates when things get busy
Benefits
- Starting at $18/hr
- Bonus opportunities
- 40 hours Vacation + 32 hours Personal (Year 1)
- 40 hours Paid Sick Time
- 6 Paid Holidays
- Medical plans - NEST helps cover the cost
- 401(k) with company match
- Employer-paid life insurance ($15,000)
- Employee Assistance Program (EAP)
- Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
- Company-sponsored engagement & philanthropic events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
