Acquisitions Associate

Arrowhead BMW•Phoenix, AZ

About The Position

Acquisitions associate will be focused and specifically trained to acquire additional inventory for the dealership by actively prospecting. The Acquisitions Associate will utilize all available prospecting resources to identify and engage private parties looking to sell their vehicle. Resources include third party websites, 3rd party lead sources, service drive traffic and other means. This Associate will enjoy consistent interaction with customers throughout the day, both in person and over the phone. This role will primarily make cold contact with prospects who have their vehicle advertised for sale, both online and as walk-ins to the store. They will be responsible to set appointments with potential customers to visit the dealership for an appraisal, and execute the Arrowhead BMW buying process . This role requires the ability to identity sales opportunities for Arrowhead BMW as well. Those customers interested in replacing their vehicle will be referred to a Sales Associate who will execute the sales process. Our Associates provide an exceptional customer experience, appropriately managing the customer’s expectations, and communicating throughout the buying process. The Associate will strive to deliver excellent customer service. The Acquisitions Associate is supervised by the Acquisitions Manager.

Requirements

High school graduate or equivalent.
18 years or older
Possess an acceptable driving record and valid driver’s license in state of residence
A criminal history background check will be conducted prior to beginning employment
Clear pre-employment drug screen

Responsibilities

Respond to customers who are interested in selling their vehicle
Assist by asking questions and listening carefully to customer's responses
Perform careful inspections of customers vehicles
Set Appointment for customers to bring in their vehicle for inspection
Present offers to purchase and learn to overcome objections
Complete purchase files
Review vehicle condition reports
Determine wholesale and retail prices
Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales
Driving incremental business through a high-level of engagement with customers.
Turn prospective Vehicle Procurement Customers over to sales team for a sales opportunity
Work with management to identify current inventory needs.
Follow-up with customers to ensure repeat and referral business