Acoustic Communications Service Technician

Teledyne Technologies•North Falmouth, MA

About The Position

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Teledyne Benthos, located in North Falmouth, MA, is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. Teledyne Benthos manufactures a range of acoustic subsea modems, positioning systems, and releases for customers around the globe. Teledyne Benthos is seeking a North Falmouth, MA based Service Technician to join our larger ocean repair team. Duties include routine maintenance, troubleshooting, and repair for Benthos acoustic communication systems and repair support for our other Ocean product lines as needed Position may include some domestic and international travel to customer sites and other service offices. Must be able to travel if needed and be able to obtain a US passport. Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).

Requirements

5+ years of experience in a repair, technical support, or military technical training environment
Associate’s Degree or higher in mechanical or electrical engineering preferred or combination of experience and education
Technical background with proven software, electrical, and electro-mechanical skills
Advanced troubleshooting and problem-solving techniques
Excellent communicator, both verbal and written, with strong interpersonal skills
Computer skills and knowledge of Microsoft Office products is essential: Excel, Word and Power Point.
Candidates must possess, or be able to obtain, a US security clearance
Ability to work as part of an extended team to identify, repair, and report on all isolated equipment failures.
Ability to handle and move equipment (up to 50 lbs.), at times
Ability to move around in oceanographic vessels and small boats (ladders, tight spaces)
Ability to work in the field in adverse weather conditions and adverse working conditions
This position requires prolonged periods of standing and sitting in a repair lab setting.

Nice To Haves

Previous experience using Salesforce or other Customer Relationship Management (CRM) tool
Experience working closely with customers in sales, customer service, or technical capacity

Responsibilities

Deliver Benthos service and support
Answer technical inquiries from customers via website, email, text, phone, etc.
Diagnose, troubleshoot, and repair complex oceanographic equipment
Document all repair activities accurately and write clear and concise repair reports for customers.
Travel to customer sites for testing and service as required

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